A relative purchased a Cricket phone for me as a birthday present as I had cancelled my service with Sprint because I was tired of paying extra for going over my minutes and because this was a "prepaid" plan with unlimited minutes and free texting it would help my budget. My due date was the 18th, and had been able to pay the bill until September when I was called out to go to Texas and Louisiana to help with the hurricanes (I work for an insurance company) and didn't pay my bill until I returned home on October 1st and paid my Cricket bill.
I assumed that because it is a pre-paid service, not a billed service that I would get credit for the time I didn't have service&besides they didn't have service where I was so I couldn't have called anyway&my service was suspended on October 19th or 20th. I called customer service to inquire and their response was that because I didn't call to notify them I would be out of town I would not only have to pay for the entire amount due but would also have to pay a $15 reinstatement fee, and would not get any credit from the 18th thru the 1st. This is not a pre-pay plan. This is a total RIPOFF
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