Last Halloween I purchased 2 fog machines from the Howell Store in New Jersey. Due to time restraints, we did not have time to put the machines up, so we stored them for this year. We opened them on October 11, only to find out that BOTH of the machines did not work. My neighbor had the same problem with his. I called the store manager JOANN who kept repeating over and over, talking over me, that they have a 90 day return policy and that I must have my receipt. She gave me the customer service number to speak with them. After calling INDIA, I was cut off three times, couldn't understand a word they were saying, nor could they understand me, I asked to speak with a supervisor and was told no supervisor was available.
I contacted the Better Business Bureau, and today I received a phone call from a "Jeffrey". He informed me of the same policy, told me he didn't care what other store policies was, and basically told me I was out of luck.
DO NOT PURCHASED MERCHANDISE FROM THEM. If you loose the receipt or if the item does not break within 90 days they will not even consider taking the merchandise back.
They are currently selling the same machine, so I don't see what the harm would have been in exchanging them for the two new machines. They lost a customer, as I will NEVER shop there again, over $40.00.
Good luck Target, no wonder why your stock prices keep dropping!
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