Had metered line, but I got a nice offer in the mail: DSL, 90 day risk free trial, VPN club book "save over $350": "Complementary family Membership at the Seneca Park Zoo, 4 complimentary tickets to..." and so on, plus $20 back on first bill.
Called and got and even better deal, very much to my taste:
Here was the choice:
10 Mbps, or 1 Mbps. However, 1 Mbps would require me to also suscribe to Frontier Digital Essentials in order to get VPN book $25 back (better than $20, indeed)
The second solution matched better my budget. - And the many interesting discounts of the VPN club book would help pay the bill for a little while anyways. Moreover, the whole was risk free, so I signed up.
Never got the VPN club book (although I called many times!)
Ended by stopping services before 90 day trial ends since there is no respect of engagement. Went back to metered line.
As a thank you: Am asked to pay back all credits (even some given because of problems on the line! & yes, connection has not always been working fine)
Called several time to speak with managers. Say they will call back. They never do. One even sent me to a very nice automatic announcement: "Your phone is temporarily out of order" (Aha! How can I hear this on a phone that is not working??? - I called again right away with my phone working very fine)
Nothing to do. They would do whatever they want. I also asked them to reimburse me the difference between phone plans (they said if you take Digital phone essential in addition to 1 Mbps DSL you get a VPN book, but if they do not send VPN book, then I am not taking Digital Phone Essential, only DSL). They would not listen to me, but would charge me more!!!
Package to send back modem would never arrive, so I went to the Frontier Building (To avoid being charged for that as well):
It took about half an hour until it is accepted that I meet with a real person (I had to call customer service from a phone in their Frontier building, and no-one would ever reply). Finally I met a nice person: Willie Gladney, Local Manager.
I returned the Modem, explained the situation, and... As I was also moving (I am not lucky), I also asked for termination of service to be effective on Sept. 20
Great, he said he will take care of this, contact me soon, give me some credit back, and assured me I would of course not have any credit to pay back.
I sent him an email with all the information (including a copy of the initial offer), and stated everything again.
He did not contact me again.
Today my bill was forwarded to France were I am currently, and while I expected a credit back of about $40, they ask me for $82,41!!! My service has not been terminated! I am charged $62.41 for "Other credits and charges!" a late payment fee (My last payment was due on Sept. 8, and they debited my account on Aug. 20!!!), and they added a new service "Message Rate Service"!!!
I sent an email to Willie Gladney and also let him a voicemail. Then I filled in this report (I will send it to him, too).
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