I mistakenly signed up for their service in May since I was undergoing a tough time emotionally settling in Portland. I met with one of their directors, Lucy Librizzi. She practically did an emotional black mail on me so I can sign up on that session. I should have thought about it some more, but I was faced with a very aggressive negotiation and I caved. She gave me a discount just to make me sign up right there and then. A few days after I signed up, I knew I made the wrong decision and immediately contacted her to cancel my membership. She refused to take my calls and answer my emails. She answered my emails only to tell me that I am not allowed to cancel my membership. I have not used any of their services since then. They keep charging me monthly membership fees despite my inactivity and my repeated requests to cancel.
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