It had been 4 weeks since my order and I tried to email, phone and contact thru live chat to no avail for 7 business days. I finally got a hold of Scott Smiledge who claims to be the owner and when I complained he threatened to cancel my order. I talked him out of it, but then he sent me this email:
"I will ship this when the item comes in. But we have closed you account. I understand your frustration, but your tone with me was horrible. After this order please find another company to do business with." It is poor business practice to cancel an account before the transaction is complete.
Seems from other reviews this is a regular practice of his.
If you are going to provide inferior service, then your going to experience some attitude from your customers.
Get a thicker skin, Scott. I predict that within the next year, he will be out of business due to criminal investigations and lawsuits.
I recommend you do not do business with this company and "find another company to no business with" as quoted by Scott. Since he signed the email as the East Coast Sales Division Manager, I dont believe he's the owner, but I will be finding out who is.
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