Usacomplaints.com » Miscellaneous » Complaint / Review: Planetv - Billed my account i dont know why and everything on their website show i am cancelled. #340471

Complaint / Review
Planetv
Billed my account i dont know why and everything on their website show i am cancelled

Every month i call the 800-934-1875 and go to their website 247chatsupport.com because they keep billing my card when i should have been cancelled already. Same billing planetv comes up. They send me to another website and they always say they do not support planetv and they have no idea why that company uses them as a support.

Here is my last convo with them.

Marlene: Welcome to our 247 Live Chat Customer Support.

Marlene: How may I help you today?

James xxxxxxxxxxxx: this is like the third month in a row that i have come on here

James xxxxxxx: i have cancelled twice already

James xxxxxxx: why am i still getttin f*ing billed

James xxxxxxxxxxx: this is ridiculous

James xxxxxxxxx: i want my f*ing money back

James xxxxxxxxxx: i already called my bank to start a report

Marlene: May I have the following information please so I can pull up your record... (1) the name of the Merchant or the Company that billed you and (2) your 16-digit credit card #.

James xxxxxxxx: i dont know the name of the company

James xxxxxxxxxxx: thats why im here to find out why am i getttin billed

James xxxxxxxxxx:?

Marlene: Then verify it on your statement.

James xxxxxxxxx: 39.97 0.00 0.00 Debit Card W/D 674.71 Comment: PLANETV 8009341875 US8009341875 ES

Marlene: Please click here

Marlene: http://membersupportcenter.com

James xxxxxxxxxx:?

Marlene: We do not support PLANETV. I gave you the link to their support site.

James xxxxxxxxx: why did it send me here

Marlene: I can't tell for sure.

Marlene: They must be using our site as their support.

James xxxxxxxxxxx: ridic

Marlene: So would there be anything else?

James xxxxxxxxxx: everything on there shows cancelled so how do i find out who is billing me

James xxxxxxxxxx: i checked everything and it shows cancelled

James xxxxxxxxxxx: so why would i still be getting billed

James xxxxxxxxx: all it shows is planetv is billing me on my card

Marlene: We do not support PLANETV

James xxxxxxxxx: really

James xxxxxxxxxxx: so why does it have your number and your website to contact?

Marlene: They must be using our site as their support.

Marlene: Please click here

Marlene: http://membersupportcenter.com

James xxxxxxxxxx: if you dont support them then why would they use you

James xxxxxxxx: see where that dont make sense

James xxxxxxxxx: its very easy for you to push me somewhere else

James xxxxxxxx: who has the f*ing answer

James xxxxxxxx: how do i get this cancelled

James xxxxxxxxxx: several times i have been on here and to those websites and everything shows cancelled

James xxxxxxxx: they offer you as the support why would they do that if you do not support them

James xxxxxxxxx: think about how that dont make sense

James xxxxxxxx: ive been to that f*ing link you keep sending me and everything on there shows cancelled

James xxxxxxxxxx: i already called my bank and started a fraud report with your stupid website

Marlene: So would there be anything else?

James xxxxxxxxx: yeah answer my questiong

James xxxxxxxxx: questions

James xxxxxxxxx: you have nothing to say?

James xxxxxxxxxx: your ridiculous

James xxxxxxxxx: why would a website offer you as support if you dont support them?

James xxxxxxxx: explain

James xxxxxxxxxx: maybe cuz your making that up that you dont support them

James xxxxxxxxx: answer my question

Marlene: I can't tell for sure. I gave you the link to their support site.

James xxxxxxxxx: dont skip around my question

James xxxxxxx: ive been to that site

James xxxxxxxxxx: everything shows cancelled

James xxxxxxxxx: so why do i keep gettin billed

Marlene: We do not support PLANETV. I cannot asnwer your question.

James xxxxxxxxxx: yes you do cuz they put you as their support

James xxxxxxx: why would they put you if you didnt

Marlene: They must be using our site as their support

James xxxxxxxxx: ok then support me

James xxxxxxxx: who and why am i getting billed

Marlene: I already provided you the information regarding PLANETV which we do not support. I have to end this conversation now.

Marlene: Thank you for chatting with us and have a great day!

Jamesriverside, California
U.S.A.


Offender: Planetv

Country: USA   State: Nationwide
Phone: 8009341875

Category: Miscellaneous

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