On May 2, in response to a "Special Weekend Sale" email, I ordered a $19.95 ebook from Close Combat. As there was trouble with the confirmation process, I sent a follow-up email. I got no response. The only "response" I got was an automated email that said "Ebook is dead".
On May 17, my credit card statement showed $19.95, I had still received nothing, and I again forwarded my May 2 email, asking if I should get a refund. I got two automated emails saying "congratulations you are a member", but no response.
On May 18, I faxed a letter with all details, saying that before I downloaded anything I wanted to make sure I was getting what I ordered, and nothing else. When I clicked on the original link, it now went to a $19.95 test drive and then a $297 charge after 30 days — absolutely not what I had ordered.
I wrote that I would refuse any package that showed up, and that we needed to resolve this, or I should get a refund? Again, no response, although I sent a number of emails, not only to Chris, but also to TGatling, who finally responded and helped me find the link for the ebook.
I have still yet to get a response to numerous communications, I have now been charged $19.95 on June 1, July 1, and August 1. I have disputed this with my credit card company, who tells me the number they have for Close Combat is a non-working number.
I found a number and called, and was originally told that I had made a recurring order for supplements. I probably take notes as well as anybody, and am VERY careful about recurring charges. (My planner has forward notations of when to call to cancel if there are any possibilities of this happening. There were none).
After a while, the girl on the phone told me that, rather than supplements, I had signed up for a monthly "Combat Adventures", which could be accessed via their website. This is clearly not what I had understood, and had tried repeatedly to clear up with them since May. When I told her it was an unauthorized charge for which I had not received anything (so their cost was zero), I was told that they would stop charging me now, but NOT undo the previous three unauthorized charges, since she claims I had agreed to them.
When I asked her to show me where, she told me their website was down. When I told her I was looking at it, she claimed they were having technical difficulties. (I'm not sure that honest customer service is a technical difficulty.)
She says she'll have someone from billing call me. It is yet to be determined how they will deal with full documentation of their misdeeds.
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