I bought an ebook in December online from www.fieldinspections.com for $9.50. The site advertised instant download of the product after purchase. After charging my card, the link to download the product was dead.
I immediately emailed the company, and asked to either refund the money or provide the ebook. I did not hear back from them for six days. After two days of not hearing back from them, I purchased an ebook on the same subject from a different online retailer, and was able to download it immediately. I emailed the company again and told them not to bother sending the book, since I had to buy a different one. I told them to refund the money.
4 days after that (six days after I purchased my 'instant download' ebook), I received an email from the company with the book, and no response to all my previous emails. I didn't open the attachment. I wrote back and told them I didn't want the book, as I requested I wanted a refund, since I'd already bought a similar book after not hearing from them or receiving the product. They have not responded or refunded my money, it's been a month.
I can't imagine a book produced by this company will be of competitive quality, their customer service is a joke.
Anonymous
lake forest, California
U.S.A.
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