30 days ago I called Advanta after my rate went up to 35 percent. I was given no reason. I was given instructions to close the account and I would be made "whole" and returned to my earlier rate and all fees credited to my account. The same day I faxed the opt out letter with all required language. To date, I have sent the letter five times to the fax number provided to me by Advanta. I have been given nothing but a runaround from the company, there are never notes on my previous calls of what I was told.
Please refer to this business journal article, it may shed some light on the timing of these hikes. Http://www.entrepreneur.com/localnews/1675987.html.
The headline: "Advanta 2Q earnings dive 83%."
I have emailed the VP of Customer services again this morning to voice my complaints. His address is [email protected].
Frustrated and swindled in Chicago
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