Be very careful w this company; the money you "save" by possiby lower premium payments may cost you dearly if your car is stolen. Months have passed since my vehicle was stolem in high-car-theft area. After the statements, taped phone conversations, meetings with their reps, still no pay. Unfortunately now it has gotten to ins commissioner complaints, hired attorney at my expense, credit plowed. Dealing with this company after switching for lower premiums and NO PRIOR CLAIMS has been a nightmare. Oh yes, I am very much certain that they use algorithmic profiling in handling theft claims. Flagging any area possible to stall/deny payment of claims—non White-Ango-Saxon-Protestant, ethic indication of last name, sex, marital staus, FICO score all comes into play when a claim is filed... Funny— they liked processing my premium payments for years; they will TAKE anyone's hard-earned dollars... Little did I know how very much I paid for a small piece of paper to carry in the glovebox. Aparently your prmium moneies go outrageously-priced celebrity endirsements (Complaint has also been reported to screen actors guild). Question in the short-term is, how does the trauma nurse now get to the ER to take care of folks in trouble? Will the claims processers take care of you, you parents and your children? Or the celebs as well when I work in Los Angeles and see them as patients? I doubt it. The sad thing is, the higher-ups at the co must think they are immune from personal setbacks / disaster and, apparently of God's judgment. From the things that this writer has seen for some twenty years now, in the Emergency Room& how really thin the ice is that we as human beings collectively skate upon— I must say odds would be algorithmically against conference of immunity of that kind. Thank you Mr. "Nicely, " CEO. It feels particularly "Nice" to be ripped off by "your" insurance company. I thank you, my family, friends, colleagues and patients thank you as well. American public... Stay/go away from this co.
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