A recent flight on United left me feeling like I was in a third world country. The plane was so old and dingy, food was lackluster, crew were apathetic to passenger needs (and overly made up I might add... Yuck!). The entertainment provided was an OLD movie that I think we've all seen a zillion times might have been brought in from the crew's home collection of VHS tapes, it was so old. The carpets had not been cleaned before we boarded and there were no magazines or newspapers available. Nor were there any blankets despite the freezing cold temp of the plane. I paid extra for first class and can't even imagine what the back of the plane looked like.
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