Camera Addict is the worst online retailer that I have ever dealt with and I strongly suggest the no one ever buys from this location.
Here is why:
I was searching the internet for a GPS device and I found a great price on a Tom Tom Go 730 so I did an online order with Camera Addict. After placing the order, Camera Addict emailed me back to confirm the order before they will ship so I called back the next morning to confirm I and even requested overnight shipping.
When I spoke to the first sales guy he talked about warranty and HE said the unit only had a 90 day warranty (Lie #1 - There is a 1 Year Parts and Labor Warranty on this Tom Tom Go product). I wanted to make sure that they could service the device so I asked if they were an Authorized Retailer of Tom Tom products and he said they were (Lie #2 - I just checked the Authorized Retailer list on the Tom Tom site and they are not on it). I said to go ahead and give me a 2 Year for $39.99 since I was unaware of the above info at the time of order. He then tried to upsell me on the maps stating that it just had the 2007 USA maps and the only way to get 2008 was to pay for their upgrade (Lie #3). I should have known at this point to cancel my order since Tom Tom Go has map share which allows for FREE upgrades but since they had so many good grades listed under their name from happy customers, I decided to move forward. At this point, I really believe that those are all falsified ratings reports by their sales people. Back to business on my experience. After declining the map upgrade, I was given a total which was $30 more than I agreed to spend. After receiving the total I asked for the person to explain and he said that the warranty was an additional $30 to cover lost and stolen products. He never said a word that the warranty changed from $40 to $70 in 30 seconds and tried to slip it by me. I said to go ahead and cancel the warranty and just overnight the Tom Tom Go. Before finalizing the deal, he promised that the product would be sent overnight and I would get it tomorrow (Lie #4 - All on one phone call).
When it got to early evening and I did not get a confirmation email on my shipment, I decided to call in and check on the order. I finally got through to someone and that new person (who sounded like my original sales person) said that it did not ship because I ordered the wrong unit. I asked what he meant and he said that I ordered the device that had European Maps and not the device that had US Maps. He said that I needed to spend an additional $50 or I would get the wrong unit. I looked on their site 10 times and there is only 1 unit listed for the Tom Tom Go 730 and nothing in the description says that it is European Maps. This is called Bait & Switch, plain and simple and it is the the absolute worst way to do business. I immediately asked them to cancel my order and for the person to get me a manager so I could complain. The person I spoke with sent me to a Voice Mail for the person that I spoke to in the morning. I thought I would let it rest but I did want to speak to one of their managers so I called back in this morning and requested to speak to a manager again. The first person I spoke to (he sounded like the sales person from yesterday evening) said he was a manager and asked how he could help. I told him the issues and he flatly denied any wrong doing and said that he could not help me. He then transferred me to another Voice Mail.
Unless you are looking for a bad experience, do not do business with Camera Addicts.
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