I have been ripped off by Premier Bathrooms, Inc.
My 78 year old Mother had just come home from a rehabilitation center where she was treated for a fractured pelvis after a fall she had.
Since it's hard for her to walk let alone get into a traditional bathtub I decided to get her a Premier Bathtub, the brand Ed McMahon advertises on TV.
The Premier Bathrooms sales person came to our home and I purchased the "Easy Bathe" tub, gave him a $4,998 down payment on the $15,000 tub and signed the contract.
A few days later I received a call from Premier Bathrooms, Inc. Stating that the "Easy Bathe" tub I purchased was not appropriate for my Mother (they said she was too large to fit in the tub) and recommended that we choose another tub. He said he was going to overnight be the specs on the new tub.
Well, the "Easy Bathe" is the only tub I wanted because it was the only attractive, non-institutional looking tub they had. When I called to cancel the order I was ignored and then treated terribly. Below is a time line of events and specific names and contact numbers of the people I've been dealing with.
2/25 salesperson richard gonzales (cell: 847-809-9098) comes to home. $15,000 "easy bathe" tub purchased. Down payment of $4,998 paid via master card. Sales person takes digital picture of me stating it"s company policy. Contract agreement signed.
2/28 jason helka (premier bathroom regional instillation manager 734-591-2396) calls. States that based on my picture that the salesperson took on the day of tub purchase; i am too large to comfortably fit in tub. Upon learning the tub was not for me but for my mother who is even larger than me, jason helka recommends an alternative "boston" tub that is not pictured in their catalog or on their web site. States that he will overnight me "boston" tub specs.
3/1 put call in to premier bathrooms at 630-941-1203. Spoke to samantha. Canceled order, requested full refund. Samantha advises that someone will get back to me.
3/4 to 3/6 called premier bathrooms at 630-941-1203 on march 4,5, 6. Left messages stating that i need an immediate refund. No calls were returned.
3/6 called premier bathrooms corporate headquarters at 386-761-1830. Spoke to ann (ex. 304). Ann stated she would take the issue up with the president of the company and get back to me.
3/6 mr. Meskino (630-941-1203) from premier bathrooms in elmhurst, il calls and states he will solve the issue. I state nothing needs to be solved and that i dont want another tub, i want a refund. Mr. Meskino then states i can have the "easy bathe" tub.
I remind him of jason helka's concern that the tub would not work and also state that i have lost all confidence in the company and want a refund.
Mr. Meskino becomes very agitated, raises his voice and begins speaking in the manic tones of a grifter stating that he doesn't think i'm going to get a refund. Attempts to intimidate and taunt me by stating i'll have to spend even more money hiring an attorney. Thanks me repeatedly in a mocking tone until i terminate the call.
Premier Bathrooms has since refunded me $3,000. They state they are keeping $2,000 to cover sales and administrative fees! I HAVE NO PRODUCT FROM THIS COMPANY AND THEY STILL WANT TO KEEP $2,000 of my hard earned money. The smarmy people at Premier Bathrooms are nothing but crooks who bilk the elderly.
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