Usacomplaints.com » Miscellaneous » Complaint / Review: CREDO/Working Assets (Sprint Is The Carrier) - Charging $150.00 termination fee based on an incorrect date of cell phone service signup. #321876

Complaint / Review
CREDO/Working Assets (Sprint Is The Carrier)
Charging $150.00 termination fee based on an incorrect date of cell phone service signup

I tried to switch cell phone service carriers from CREDO/Working Assets to Verizon and was told that I would owe a $150.00 termination fee because I supposedly "signed up in December." I know that I didn't sign up on that date, because I have a record of the date that I actually did sign up (June). But it's a personal record rather than an "official record", so the company and I are now engaged in a protracted process of my waiting for them to turn over any actual evidence that I did sign up on that date.

This kind of game-playing is especially disappointing from a company that is supposed to be so socially conscious. I'd like to warn people that if their cell phone carrier does get the signup date wrong, then it's a nightmare trying to prove the correct date. I'm not sure how to avoid this, except for saving a copy of the original contract... Maybe an online copy, if that's the way you signed it.

However, this is one of those things that, honestly, how many people actually do? We shouldn't have to go through this with a cell phone carrier. They also sent me a cell phone originally (as an incentive for signing up in the first place) that was not the same one advertised at all and was very inferior, but I"m embarrassed to say that I just swallowed it because I couldn't stand the thirty minute waits for customer service. Buyer beware! Sign with someone else and send your contributions directly to the charities of your choice.


Offender: CREDO/Working Assets (Sprint Is The Carrier)

Country: USA   State: California   City: San Francisco
Address: 101 Market St. Suite 700
Phone: 8007880898

Category: Miscellaneous

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