I receive a call about 6 months after I opened my new business and did not have a credit card machine. I had a few clients asking about it, but not enough to make me spend the money that other companies where wanting. I spoke with a rep from North American Bancard on a few different occasions, after being assured that I wouldn't have any upfront fees and that this was a month to month service and that if I didn't use the equipment every month that I would not be charged for the months that I didn't use it. I was told no shipping/handling fee would be charged. What a big lie all of this turned out to be. I have a massage therapy clinic and as most of you know business varies from month to month. As soon as they had my account information a withdrawal for "CASH" was taken! Then after I finally received the equipment I was charged monthly fees and didn't even have the equipment four days. The list goes on and on from here. I was told that the cash withdrawal would be returned to my account within 3 business days, but it was not! I called back and was told that I would receive a cashiers check in the mail, but that hasn't happened! I was told that the fee I was charged when I didn't have the equipment would be returned, but, guess what, I haven't seen that money either. I called the main number and was told that the information about my account was different from the information that I had given them and that I would have to send them paperwork via fax inorder for them to assist me. I sent them the paperwork they requested and they said I would receive some forms in the mail, but I have yet to receive anything from them. I called another day and was told that I need to discuss this with thwe rep that signed me up and guess what. I called him, but it always goes to his voice mail no matter what time of day it is. I have left several messages and have yet to receive a return call. I have ssent my equipment back and sent a request via fax for them to stop taking money from my account, but they still took money out this month, so I put a stop payment. I also made a complaint with the BBB. Maybe you should do this as well, there were 194 complaints and 192 were settled. I am waiting to see what the response will be to the BBB. I hope this resolves my matter and hopefully yours will be resolved as well. Best Wishes!
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