Lady of America did not post my payment of $144.90 and when I sent them the proof (mind you I sent it 5 times to five different reps) that I had already payment they sent me to collections. Now I’m stuck in collections and cannot get out till I pay $144.90 again with late fees added. Customer service is a joke they don’t know anything and the collection agency knows even less. I mean if they can’t make important decisions why put them there they should just have an answering service that said "there is nothing that I can do", " I don’t know how to help you with this". I just want them to tell collections that it was already paid is that so hard. I really don’t know how to handle this problem, what should I do, I have the proof that I have paid all my bills but no one cares, any suggestions.
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