I first ordered a phone of Dealtree.com thinking it was going to be safe just like any other online store. They seemed legit and all so i gave it a shot, I was buying a phone for my friend because she didnt know hot to use ebay.
So i win the bid and i payed for it using her card. 10 days go by and it should be arriving on that 10th day. Yet nothing arrives, i check out dealtree.com and it says it was shipped on the 24th (the 10th day it was SUPPOSED to arrive) and for the tracking number it said "invoice canceled"
At first i tryed sending an email. Which stated on their website that i should recieve a reply within one buisness day. So i waited one day, and yet fail to get a reply. These guys are not good at customer service what so ever, They dont even have their customer service phone number on their website.
So i go to yellowpages.com and i found there phone number. Its 1- (949)-305-6600 for those of you that are trying to get that. I called and I asked them, im like "so where is my item, it says invoice canceled whats up with that?" same thing as the last report that i read the customer service guy said "were sorry it has been lost or stolen in our warehouse, you should recieve a full refund of your money, our guy just forgot to send you the email stating why it was canceled" so im like " Wow are you kidding me, you make me go through all this crap 10 days later and I have to contact you, when you still had my money?" So i hung up.
Then afterwards i called my friend and i told her what had happened and she was pretty angry. I would undertsand I was angry myself, How does anyone stay in buisness for that long (2007 by the way) and on this day 6-25-09 I still wonder how they are operating. I reported this because im tired of this company and they should go down.
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