Well folks - it's apparent Sears President, Mr. Bruce Johnson and Chairman, Mr. Edward S. Lampert could care less about our complaints. Listen to mine. I am a Senior living on Soc. Sec. And I was INJURED by Sears inproper installation and NO ONE at Sears - 'can help' or 'will help.'
Mr. Johnson and Mr. Lampert HIDE behind a so call: 'corporate call center' - that's simply a group of Rude, untrained, they have 'no authority' group of people working out of their homes. IT'S A JOKE.
My nightmare began because I purchased a Kenmore Dishwasher and Stove from my local Sears store in Pleasanton, CA. I paid Sears for delivery and installation of both appliances. They were both delivered and installed on June 4.
The stove was INPROPERLY INSTALLED and UNUSEABLE FOR over 6 DAYS!!! They installed the stove and I could NOT even open my Kitchen Cabinet Drawers. I had no use of my kitchen and I am on a particular diet for my health.
The evening of the installation of the stove, 6/4/08 - I pulled out the drawer at the bottom of the stove to store some pans and when I pulled it out — THE HEAVY STOVE DRAWER FELL OUT ON MY FOOT. The drawer was not attached to the rest of the stove. My foot was severly bruised, very swollen, and to this day - hurts!
I have spoken to 37 people at Sears. Been put on hold for over 5 hours total. I've been 'hung up on' - very RUDELY SPOKEN TO AND INSULTED. I made a detailed list of Sears employees, date, phone number and what they said - I'll not bore you with that long list of untrained, rude employees and their comments. You ask, what do they say - it's simple: "I am not authorized to do anything" "I can't help you, you have to call..." EVERYONE SO FAR HAS: PASSED THE BUCK AND NO ONE!!! NOT ONE PERSON, HAS HELPED ME.
I HAVE BEGGED TO SEE A DOCTOR AND HAVE X-RAYS TAKEN. Told that was "MY PROBLEM." If Sears had installed my stove correctly, I could have eaten properly for 6 days (that I had no use of my kitchen) and I would NOT HAVE AN INJURED FOOT - STILL TO THIS MINUTE!
I finally spoke to the local store manager, a Suzanne - she, of course, is not authorized to do anything - WHAT, A STORE MANAGER??? She has no secretary to take messages, she has no email address and she has no voice-mail. You call for her and a store employee in the shoe department took a message. That's the truth - unbelievable, I know. Suzanne's last comment to me was, "I'll pass on your concerns." WHAT?
This get worse, if you can believe it. I was referred to a company that Sears contracts with to handle their 'incidents.' OHHHH my gosh - please avoid this company at all costs. They have 'no authorization' to do anything!!! Again. The company is: sedgwich claims management services, inc. P.O. Box 14448, lexington, ky 40512. PHONE: 888-876-7050.
I left messages for a 'claims professional' to please call me back - I need to see a Doctor, I'm injured. No return calls. First thing Mr. Alkens did was to send me a Form Letter - with my last name spelled wrong and with an obvious lie in it. The letter said, "he couldn't reach me by phone."
Strange isn't it, over 30 other incompetent Sears employees have called me or returned my calls to them. Believe it or Not: one call from Sears was a lady trying to sell me a warranty on my stove. GOOD GRIEF, they want more money from me? Anyhoo, after sending a ridiculous Form Letter and Finally 4 DAYS LATER, a Mr. Alkens returns my emergency calls.
Mr. Alkens tells me, I have to spend my own money to see a Doctor. Sears will not pay, nor arrange any medical treatment. WHAT? I replied, then please just settle this claim and send me the pennies you plan on offering me and I can use that money to have X-rays taken and see a Doctor. I'm sure my toe is broken! (I have pictures of my injured and badly bruised foot.) I can't wear closed shoes, my foot hurts, I can't sleep. Mr. Alkens refused to settle my claim. He refused TO DO ANYTHING." He will call the installation department and get back to me." That's a real help to me and THAT WAS OVER 4 DAYS AGO. This is just been a living NIGHTMARE for me.
I hope this awful Nightmare doesn't happen to President Bruce Johnson's Mother or Mr. Edward S. Lampert the Chairman's Mother, but then again, if, it did they both would then, maybe, pay attention to SEARS Discriminatory Treatment of Seniors and Women.
My only option now is to go to court. What a hassle for me. But, as soon as I get some medical attention - I will do just that. I have to, I have no money to pay for two appliances and the installation that injured me and for medical treatment for probably a life long injury to my foot.
My family is a third generation Kenmore Appliance user. Naturally, after this I will never buy a Kenmore appliance again - neither will my family members, members of my Church who heard this story, my neighbors, and other person they all know. I cannot reach Kenmore - but, if any of you can - Please let them know how Sears is representing their company.
PLEASEEE, folks, pass the word on about this TERRIBLE treatment and spare those you know and love from this Nightmare. My foot hurts and I don't deserve this kind of brush off by a big corporation. Sears. Complaints gives we 'little people' a chance to warn others and I appreciate that. Thank you for reading my story.
PAT
Dublin, California
U.S.A.
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