Id been with Netrillium since 2006 and they started off wonderful. Id have a problem, submit a ticket, get quick service and all was well. Then April 30 my domain went down.
I submitted a ticket, they said it was a server transfer and then all would be well that is, 24 hours after I sent the ticket. I then checked the site and it was still down. Another ticket submitted. I got a faster reply saying it was either an insecure script or someone had guessed my password and I had phishing pages in my site. I asked them to bring my site up so I could fix this. THREE days later they sent a reply, gave me fifteen minutes to respond, then brought my site down again. I emailed them, rather outraged, that it took them three days to reply and I was given fifteen minutes without them even setting up a time! I was ignored.
I then decided to change hosts to Holdfire, whos been extremely helpful in this messI cant thank them enough. Over the course of weeks, I had to send more and more tickets, begging and pleading for them to accept the transfer request and each time was met with a more terse and unhelpful response and never an okay or even mention of the transfer. Half of the things I complained about or brought up (like having to open so many tickets as I was not able to view my other ones) were ignored. I went so far as to give them a detailed schedule so they knew what I was doing because I had made no mention of it previously. Again, ignored. The only thing they kept stating was that I had my EPP code and I could do anything I wanted with my site. SO UNTRUE!
Finally, the 18th of May, they tell me theyre going to cancel my account and I need to make other provisions for my site. I was stunned! Ive been trying to get away from them for over two weeks and theyre canceling my account?! Before I could even do anything (ie: make those other provisions), they deleted my files, databases, changed the WHOIS and falsified my EPP code. ENom wont help me, ICANN wont help me and the BBB wont help me.
On top of all of this, they refuse to give me my files and demand a $30 check or money order to get everything back. They won't accept an online payment because my "anger" would cause me to do a charge back, apparently. I informed them I could cancel a check or money order just as fast as doing a charge back and I had even let them have the whole month of May's payment and hadn't taken that back.
So, I'm now forced to rebuild my site with a new address, tons of lost files and no one knowing where my site went to. For your own sake, stay away from this company.
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