Usacomplaints.com » Miscellaneous » Complaint / Review: Janel Group Of Los Angeles, Inc - Janel Group Of Los Angeles Inc Contracted to book, Didn t Book, No Responsibility, too late to book with others. #311755

Complaint / Review
Janel Group Of Los Angeles, Inc
Janel Group Of Los Angeles Inc Contracted to book, Didn't Book, No Responsibility, too late to book with others

We booked in late April - early May to have a charity container taken to Guatemala. Early concerns about non-performance were met with emails saying all was fine. Two weeks before pickup date, I insisted they confirm a pickup time. Then I realized they hadn't even started the booking. The boat filled up the next morning and we missed the boat.

I had tried to get them to book in May, but they are still insisting 2 weeks is too early. Other companies suggest a month in advance, in order to guarantee a sailing date. Guess Janel doesn't have a clue about steamship cargo limits.

In reading their emails, they could not keep track of their promised and assurances, so there were many contradictions: we boked 2 months ago, we are booking now, we can't book because the ship is full.

I felt they were responsible for finding a way to fulfill their contract and absorb additional costs involved. They dropped the contract, refusing to clean up their mess and accept responsibility.

I am booked on a non-refundable flight and volunteers are arriving to use the donated equipment.

For Janel, a contract has no meaning. Beware!


Offender: Janel Group Of Los Angeles, Inc

Country: USA   State: California   City: Inglewood
Address: 460-A S. Hindry Avenue
Phone: 3106707623

Category: Miscellaneous

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