On May 20th I ordered and paid for 5 tee shirts to be sent to my son for his birthday. His birthday was May 26th. He never got the t-shirts.
Today is June 2nd and still no shirts.
I called the company and emailed them quite a few times. They finally answered after my last message to them expressed my extreme disappointment and frustration and I explained my intention to call my credit card company to cancel their payment AND the Boise Idaho Better Business Bureau to lodge a formal complaint against them.
When the woman called from Palmercash and left me a message she was actually sneering in her message to me. No apologies were offered. No empathy was offered. NOTHING was offered to me in the way of understanding. The only thing I got from this woman was scorn, because I questioned why it took 9 days so far to get an answer from them. The only explanation I got was that they were "so busy going in and out of their 'warehouse' that no one really had the time to hear the phone ring or to return a call."
Huh? This is customer service?
No, this isn't customer service, this is the sound of the shaft being given to the American public.
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