Beware! The Minnesota State Attorney General is Suing Sprint for their practices! We received an $11,000 bill for an aircard we placed "on vacation" with Sprint. Not sure how it got reactivated without our approval when they seem to be such sticklers about gettting your signature for any changes but it racked up a bill over $11,000. We contacted our Rep who said it would be taken care of although it would have to "go through corporate". We did not pay this $11,000 but continued to pay for our cell service (we are a business acct). Well, Sprint kept shutting off our cell phones for non-payment. They always did it on a Saturday and our rep was not available on weekends. Monday, we would get them turned back on and within another 30 days, they'd be off again. This happened about 5 times. We finally did receive credit on our bill for the aircard charges.
Now, we have had to replace a phone that was under warranty. We were not to be billed for the new one, but low and behold, we were bill $249.99 for it. We contacted our Rep who said she would take care of it. We also requested a phone turned off or put "on vacation" since it was no longer in our possession. Well, we have yet to get credit and the missing phone is still operation and we are being charged for it. Our rep will no longer call back. We have requested to discontinue services with Sprint for which they replied with a $200 per phone fee. I am sending a check for $132.65 stating in the memo Full & Final payment for to end services and included the account number. It is for the amount of the services provided to date. I have been informed by our Attorney that if they cash this check which states it is full & final payment since I have already notifed them of my intent to cancel services, they have accepted that amount as full and final payment. As far as I'm concerned, Someone at Sprint did tell me over the phone this was the amount they would accept to terminate service at no extra cost.
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