THD At Home Services, Home Depot At Home Services, Tampa / St. Petersburg, FL
Never use Home Depot's installers if you have more than one project. It is confusing, as each will have a separate contract and payment. Also, you will not receive any invoice letting you know if you have any open payments. You will find out by receiving a threatening letter called "An attempt to collect a debt" as your FIRST notice that your account is still "open" and unpaid.
It is unclear to a customer that a debt is still open when an invoice is NEVER received. I called my sales associate upon receipt of the threatening legal action and threat to report me to credit agencies.
Home Depot uses different subcontractors for various projects and writes a different contract for each project. One subcontractor did not leave me an invoice nor did they request any payment. The other subcontractor asked for final payment once the second "broken" window was finally installed. Yes, my new windows arrived broken, TWICE. I asked if the check I was writing was payment "in full" and was told "yes." My assumption was this was my "total" payment, not realizing there was still money owed to another subcontractor.
I never received a call, invoice or any notice that I owed any other money until the threatening letter arrived. I did receive a "generic" message asking if we had any issues. Since I had not had any issues, I did not return the call, as the message never mentioned an open balance.
My sales rep said the project manager most likely did not leave a message about the money owed since there had been several issues with the windows. He also said I most likely did not receive an invoice because the broken window issues had not been resolved and it is not a "good experience" to ask for money when there are open issues with an account. My experience has been dreadful. Home Depot's lack of process has left me feeling like a victim subjected to harassment for a payment I clearly never knew was still unpaid. I am NOT a deadbeat trying to skip out on a payment.
I am very disappointed in the service of Home Depot. We had two broken windows upon delivery. This has been resolved, but now if we "open" the windows, it is nearly impossible to get them to lock. Worse yet, we NEVER received ANY invoice for the storm protection until the threatening letter arrived.
Thank God for Lowe's. I will NEVER shop at Home Depot again. And trust me, I will tell everyone I know how badly Home Depot treats customers.
I am a former and long-time Home Depot customer.
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