Hi everyone like everyone else I also have a complaint with our dear friends at rent a center! 1st I should mentioned I am on social security and I barely make it with the income I make. I was in desperate need for a living room set and saw 1 sitting outside the rent a center store, the sign said 450.00 cash so I went inside and talked to the manager to see if I can talk her down
to 300.00 she wanted at least 400.00 which I could not cover, so I thanked her and left.
A month later I saw the same living room set outside rent a center at the same price 450.00 so I went back inside and asked if she remembered me from a month ago and she said yes I do, so I said I was still interested in this set but only have 300.00 so she agreed and gave it to me at that price but she said there are no returns on the furniture I agreed and thanked her.
Now here comes the bad part! I needed the living room set delivered and told her I only live across the street so she said we can do it for 25.00 so I agreed and she added that amount on my bill and gave me a delivery date for 2 days later. How ever I had a few friends say that they would be happy to help me and get my set that evening, in which they did, they even set up my living room set in which I was so thankful for.
A few days later I went back to rent a center for my $25.00 for the furniture delivery charge and she said it was non refundable, I said what? But you never delivered my living room my friends did, she never mentioned to me that the delivery charge was non-refundable because I surely would have waited until I talked to a few of my friends.
Even though I was boiling hot I kept my composure and I try to talk to her but she was very rude And went to her office and shut the door in my face, around the office there are some glass windows So I went over to the window and knocked on it very lightly and asked her to please talk to me about this And she shut the blinds on me. I am really not sure what to do at this point, I know it is only 25.00 But if you times this with 7 more customers that's a 200.00 profit in which they stole from there customers! Anyone have any suggestions? Because I want to fight this, I feel she latterly stole from me and she will Not work anything out with me.
Thanks in advance
Jackie
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