» Miscellaneous » Complaint / Review: LensCrafters - Cheap product - expensive price. #300382

Complaint / Review
Cheap product - expensive price

I have recently purchased 2 sets of lens from lenscrafters at the Hanes Mall Store in Winston-Salem. I asked for scratch resistant lenses, one set to be the type that changes colour and the other plain. I asked for the best lens they had. I was given 2 sets - one that changed in the sun and one that did not change. I had a number of projects to do and as the work is in an office with strong fluorescent lighting I chose to wear the plain ones. About a month ago I started wearing the transition ones and they - each time I cleaned them - scratched. The lenses were made of soft plastic. I actually used optical wipes in sealed packets to clean them! I carried them back to Lenscrafters and was told I had to pay $250 to have the lenses replaced. Folks I paid $400 for the plain lens and $450 for the transition ones. How's that for customer service and selling a decent product?

Stay away from these people. They will sell you crap and then not stand up for the product.

Does anyone know of a product testing lab that I can send the lens to? I would pay to have them checked for quality and then I would take Lenscrafters to Small Claims Court for satisfaction. Dry Cleaners and Textile Manufacturers have the International Fabricare Labs for testing textiles, but I don't know about lenses for glasses.

Offender: LensCrafters

Country: USA

Category: Miscellaneous


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