Today I received a letter from this collection agency. It was addressed to my husband who has been deployed to Iraq for the last 6 months, with 9 monthe remaining there. Well it was a letter stating we owed 185.00 because of a debt they got from DISH Network. I cancelled DISH 2 weeks after we got it and this was over a year ago. I paid the early termination fee, etc.
I called AC & A to ask them about this.
The first person I talked to told me to call DISH and take it up with them. I did, and DISH told me that my balance was negative and to call the collection people back and let them know.
I did that and the next person I talked to was very rude, very unprofessional and would NOT give me any information about what I needed to do to dispute this. Told me it couldnt be. Well I called back to talk to a supervisor, Mr Phillips. He was just as rude, wouldnt let me get a word in before he said he was marking this as a refusal to pay and hung up on me.
I was lost on what to do, so I called the Attorney Generals office in Texas and was advised how to file a complaint with them. I did a search online for this company and found out they were the same with everyone who has dealt with them. I'm actually at a loss on what to do. This was over a year ago and I havent received ONE letter or phone call regarding this until today.
My husband is in Iraq, fighting a war, worrying about his credit report bcecause of this scam company. If anyone has any suggestions, Id appreciate it.
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