My experience with Bluegreen Resorts can best be told by the letter I sent to the CEO after I had an appointment to view one of their resorts. Here are a few excerpts from it.
My appointment was at 12:45PM... I arrived at 12:35 and completed the paperwork, got something to eat and drink, and sat down at the table... At about 1:15, a few associates came into the room and sat with other guests. I went to the check-in desk and explained that I had been scheduled at 12:45 and had been waiting for quite a while. I told her, in a calm voice, that as a businessman I judged others by their honesty and service and that I was not pleased by the service I had been getting. The receptionist brought a man to the desk, which I later identified as Mr. Steve Phelps, and I started to tell him what my problem was. He told me, "Hush." When I tried to talk, he said I was creating a scene and that if I didn't sit down and be quiet, he would make me leave. I asked if I could tell him what my problem was and he replied, "I don't have time to talk to you. I am the sales manager here and I am too busy." I asked him if he could tell me who his supervisor was, and he said he didn't have one because he was "the boss of the whole place".
I told more about my unpleasant experience and explained that the service I got did not coincide with what the corporation published on their web site. I also said that I did not desire or expect any additional compensation for what happened, but hoped that something would be done concerning Mr. Phelps' unwarranted and unprofessional actions.
I sent copies of the letter to the President of Bluegreen Resorts, the Vice President of Sales and Marketing, and the Chief Human Resources Officer. The letter was sent a month ago and I have not heard anything back. The best thing about the experience is that the actions of the Sales Manager kept me from investing in the resort, although I had plenty of money to do that. After reading the other reprots on Bluegreen on this web site, I am glad I decided to have nothing to do with them.
After all this happened my fiance, who is a management consultant, reported to me that she had a previous encounter with Bluegreen and noted that they were sadly in need of managment training. Obviously their unprofessionalism and indifference go all the way to the top.
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