Independent profile — not affiliated with Bluegreen Vacations

Bluegreen Vacations Reviews & Complaints

Bluegreen Vacations Unlimited, Inc., doing business as Bluegreen Vacations, is the Boca Raton, Florida developer and seller of the Bluegreen Vacation Club, owned by Hilton Grand Vacations since January 17, 2024. This page sets out the company's own contact, maintenance fee and cancellation-related information, the Pennsylvania and Florida attorney general matters, court dockets with their outcomes, the BBB and Trustpilot figures as displayed on October 19, 2026, and 237 older posts on this site from 2003 to 2013.

REVIEWS & COMPLAINTS237on USAComplaints · none in last 3 yrs · latest 2013
PHONE(800) 456-2582Owners Customer Service
WEBSITEbluegreenvacations.com
HEADQUARTERSBoca Raton, FL
PROFILE CHECKED2026-10-19
Submit a Complaint Read reviews & complaints ↓ Call (800) 456-2582 Official website ↗

Contacts

Customer service & general contact

Corporate & press

Reference numbers (not support lines)

Other contacts

VERIFIED

Locations

  • Headquarters4950 Communication Avenue, Suite 950 Boca Raton FL 33431
EDITORIAL

Bluegreen Vacations cancellation, owner support, maintenance fees and complaint routes

Bluegreen Vacations' own pages, opened on October 6, 2026 (the Contact Us page was re-read on October 19, 2026), give the channels below. The 237 posts on this site date from 2003 to 2013, so they do not describe today's contracts or staff.

Contact. The Contact Us page lists Owners Customer Service at (800) 456-2582 (Monday to Friday 8 a.m. to 9 p.m., Saturday phone and chat 9 a.m. to 5:30 p.m. Eastern), Promotional Vacation Guests Customer Service at (800) 845-1995 (Monday to Friday 9 a.m. to 9 p.m. Eastern; the page lists no Saturday hours for this line) and Corporate Headquarters at (561) 912-8000 (Monday to Friday 8 a.m. to 5 p.m. Eastern). It says: "For owner reservations and cancellations, please log-in to your Bluegreen account to chat online or call the Owners Customer Service number shown during business hours." Its web form has help topics including "Owner sign-in and password updates", "Promotional Vacation Guest Questions" and "Non-Owner reservations and cancellations", and it states that the form "should not be used and is not intended to be a means of serving Bluegreen with service of process or other legal or official notices".

Cancelling a purchase after signing. The Bluegreen pages opened for this profile (Contact Us, FAQs, About, Legal Notices and Terms of Use) do not state a cancellation or rescission period for a timeshare purchase, and this page has not seen a Bluegreen purchase contract. The period depends on the contract and the state. As one example, Florida Statutes section 721.10 says a purchaser "has the right to cancel the contract until midnight on the 10th calendar day after the later of: (a) The execution date of the contract; or (b) The day on which the purchaser received the last of all documents required to be provided to him or her", and that the right "may not be waived". Florida's statute also says a mailed notice of cancellation is "considered given on the date postmarked if mailed" so long as the developer or escrow agent actually receives it, and that after a timely preclosing cancellation the refund "shall be made within 20 days of demand therefor by the purchaser or within 5 days after receipt of funds from the purchaser's cleared check, whichever is later." Other states set their own periods, so read the cancellation notice in your own paperwork and send any notice in the way it describes. Bluegreen's Legal Notices tell New Jersey readers to "Obtain & read the Public Offering Statement before signing anything."

Read the rest of this section

What ownership costs, in the company's words. The FAQ page says: "There are three costs associated with ownership in the Bluegreen Vacation Club Program: (i) the purchase for the interest, (ii) annual maintenance fees and (iii) annual club dues. Pricing and fees vary depending on how many Vacation Club Points you purchase." It describes maintenance fees as the annual fees "for the anticipated operating expenses of the program" and says an interest in the Club "is considered a deeded real estate interest". Its points page says reservations "are subject to availability" and that "Weekend and holiday availability is limited."

FTC guidance for timeshare buyers. The FTC's timeshare page, opened on October 6, 2026, says: "Factor in increases to annual timeshare maintenance fees", that "You'll have to pay fees and taxes, even if you don't use your timeshare", "Find out if your timeshare company offers an exit program and how it works" and "You have the right to get all promises in writing." This page has not found a published Bluegreen exit, surrender or deed-back program with eligibility or prices in the pages checked on that date; ask Bluegreen's Owners Customer Service whether one is offered and get the terms in writing before paying any third party.

Promotional vacation packages. Bluegreen's getting-started page describes "highly-discounted getaways" that include "a tour of the resort" and says you "will also have the opportunity to purchase ownership" during the stay. The page footer points to a "Details of Participation" document for the terms of such offers; read it before paying for a package.

Other complaint routes. BBB accepts complaints and shows its own figures in the complaint-record section below. State attorney general or consumer-protection offices handle sales-practice complaints (the 2010 Pennsylvania and 2012 Florida matters below began with complaints filed with attorney general offices). The FTC takes reports at ReportFraud.ftc.gov. The CFPB complaint page covers specific financial products (for example, it lists "Personal loans like installment, advance, and title loans") and is not a general channel for timeshare sales practices; if the problem concerns a loan used to buy the timeshare, it may apply; its public complaint database returned no company name matching "bluegreen" on October 6, 2026, which does not by itself limit what you can submit.

Third parties that offer to cancel or resell. Bluegreen's SEC filing says that since about 2015 it has received "cease and desist" letters from timeshare "exit firms" and has sued several of them (see the litigation section); that is the company's account of those disputes. More than a dozen older posts on this site describe third-party resale or rental-listing sellers who contacted Bluegreen owners; they are not linked to this page because the posts concern those other businesses. Get any promise about resale, buy-back or release in writing from the party making it and compare it with your signed documents.

EDITORIAL

Company Information

Legal name
Bluegreen Vacations Corporation
Founded
1966
Business type
Boca Raton, Florida timeshare (vacation ownership) developer and seller, operating the Bluegreen Vacation Club; a Hilton Grand Vacations company since January 2024
Website
bluegreenvacations.comSource: Company website, checked 2026-10-06
Headquarters
Boca Raton, FLSource: Legal Notices: principal office of Bluegreen Vacations Unlimited, Inc. and Bluegreen/Big Cedar Vacations, L…, checked 2026-10-06
Owned by
Hilton Grand Vacations Inc.Source: HGV Form 10-K for 2025: HGV completed the acquisition of Bluegreen Vacations Holding Corporation on January…, checked 2026-10-06

Bluegreen Vacations Unlimited, Inc., doing business as Bluegreen Vacations, is the Boca Raton, Florida developer and seller of the Bluegreen Vacation Club, owned since January 17, 2024 by NYSE-listed Hilton Grand Vacations Inc. according to HGV's SEC filing, and its own pages name the operating entities and contact numbers. The BBB headquarters listing shows an A- rating alongside 2,394 complaints in three years and a 1.1 out of 5 average from 632 reviews; BBB says the business is not accredited. Trustpilot's unclaimed profile shows 1.1 from 487 reviews.

The documented record includes a Pennsylvania Attorney General consent decree (2010, as described in the republished release) and a Florida Attorney General written agreement (May 24, 2012, as described in the company's filing), both from the 2008 to 2012 period when most posts on this site were written. Court outcomes listed above include summary judgment for the defendants in the Missouri case, an affirmed denial of class certification in the Telephone Consumer Protection Act case, and an affirmed dismissal for lack of standing in the Military Lending Act case (a standing ruling, not a decision on whether Bluegreen violated the Act). No current regulator order against Bluegreen was identified in the sources checked on October 6, 2026. Check the company's current resort registration for your state and your own contract documents.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBB, Bluegreen Vacations Unlimited, Boca Raton (HQ listing)
632 reviews · 2,394 complaints · BBB business grade A- · average customer rating 1.1 / 5
Trustpilot
487 reviews · average customer rating 1.1 / 5
CONSUMER ALLEGATION

Reviews & Complaints on USAComplaints

USAComplaints currently maintains 237 historical complaints about Bluegreen Vacations, published between 2003 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

Show 15 more on this page
EDITORIAL

Complaint Themes

Sales presentation, free gifts or promotional packagesPoints or week availability when trying to bookMaintenance fees and annual dues increasingPromises about reselling or buying back the timeshareEmployment at Bluegreen or Outdoor Traveler

Themes summarise what people write about most often. One complaint can touch several themes, and some complaints (a positive report, or one later retracted by its author) fit none, so themes are not a count of complaints.

Had an experience with Bluegreen Vacations? Tell other people what happened.

Submit a Complaint
EDITORIAL

Complaint record: BBB, Trustpilot, CFPB and this site

BBB, Trustpilot and Bass Pro/SEC figures below were re-read on October 19, 2026; other items were last checked on October 6, 2026. Figures are not combined with each other.

BBB. The BBB profile for Bluegreen Vacations Unlimited, Inc., Boca Raton, FL (headquarters listing, which says it includes corporate-owned locations) shows rating A- and says the business is not BBB Accredited. Its complaints tab says "2,394 total complaints in the last 3 years" and "738 complaints filed in the last 12 months"; its reviews tab shows 1.1 out of 5 stars from an average of 632 customer reviews. BBB data shows the file opened on 1992-09-14 and the business started and incorporated on 1993-07-19. BBB also lists Bluegreen Vacations Corporation (Tampa, FL) and further addresses under separate profiles; their numbers are not added here.

Trustpilot. The profile for bluegreenvacations.com is unclaimed and shows 1.1 from 487 reviews, 248 of them in the last 12 months (5-star 2 percent, 4-star under 1 percent, 3-star under 1 percent, 2-star 3 percent, 1-star 94 percent). Trustpilot shows "No history of asking for reviews" and notes that reviews may not be representative.

CFPB. The CFPB consumer complaint database's company-name lookup returned no match for "bluegreen", "blue green" or "bluegreen vacations" on October 6, 2026.

This site. 237 approved posts name Bluegreen, its former names or its Outdoor Traveler marketing unit, all dated 2003 to 2013 (2003: 3, 2004: 5, 2005: 6, 2006: 23, 2007: 47, 2008: 81, 2009: 31, 2010: 8, 2011: 12, 2012: 16, 2013: 5). Posts are allegations by the people who submitted them and Bluegreen's responses are not part of them. A keyword count of the text of 236 of these posts (a post can match several; the count was run before the total was reconciled to 237) found: sales presentations, free gifts or promotional packages in 134; trouble booking or availability in 117; maintenance fees or dues in 92; resale or buy-back promises in 49; and employment at Bluegreen or Outdoor Traveler in 33. One of the 237 posts, from 2008, is a positive owner review, so the number of complaints is one lower than the number of posts. Duplicate, machine-garbled and non-complaint posts about Bluegreen were excluded from this count.

EDITORIAL

Attorney general matters and federal agency filing

The CFPB enforcement actions list returned no results for "bluegreen" on October 6, 2026. No FTC enforcement order against Bluegreen was identified in the sources checked that day (the FTC's own site search could not be read). The matters below are the attorney general actions and the federal-agency court filing found.

Pennsylvania Attorney General (lawsuit filed October 2008; settlement announced 2010). The Attorney General's press release, as republished by GantNews on June 20, 2010, says the settlement "resolved a lawsuit filed by the Attorney General's Bureau of Consumer Protection against BlueGreen Corp., BlueGreen Resorts, BlueGreen Vacations Unlimited, Inc. and Great Vacations Destinations, Inc." and that the initial lawsuit was filed in October 2008. The release describes alleged "deceptive 'contests,' misleading sales presentations and improper contracts" for timeshare packages sold in Pennsylvania. It says "BlueGreen has paid $125,000" to compensate consumers who were promised free prizes, that Pennsylvania purchasers who filed valid complaints could receive contract cancellation and refunds, and that the company "agreed to change its businesses practices", to stop using misleading free-gift advertising and to comply with the Pennsylvania Do Not Call law. The release says the Consent Decree was filed in Commonwealth Court. The original page on the Attorney General's site was not located; this account relies on the republished release text, and the consent decree itself was not seen.

Florida Attorney General (agreement May 24, 2012). Bluegreen's 2012 Form 10-K (filed April 1, 2013) says the Florida Attorney General's office "advised us that it had accumulated a number of consumer complaints since 2004 related to timeshare sales and marketing" and asked for a collective resolution. It continues: "On May 24, 2012, the parties entered into a written agreement establishing a process for determining consumer eligibility for relief (including, where applicable, monetary restitution) and providing a timeframe through August 24, 2012 to resolve identified customer complaints." The company says it resolved most of the identified complaints, that the Attorney General's office regards the formal portion of the matter as closed, and that the agreement requires it to address new complaints through late 2013. This is the company's own filing; the agreement itself was not seen.

CFPB and FTC (friend-of-the-court brief, 2022). In Louis v. Bluegreen Vacations Unlimited, Inc. the FTC joined the CFPB in an amicus brief filed on November 22, 2022 asking the Eleventh Circuit to reverse a ruling that denied servicemembers the right to sue under the Military Lending Act. The FTC's release says the plaintiffs allege that a contract they signed with Bluegreen was illegal under that law and that the district court dismissed the case for lack of standing. The agencies were not parties. The Eleventh Circuit affirmed the dismissal without prejudice for lack of standing on June 7, 2024 (see the cases table).

EDITORIAL

Court cases and company lawsuits

The sources checked on October 6, 2026 were the SEC filings cited here and the CourtListener dockets named in the table. A CourtListener search of RECAP dockets for case names containing "Bluegreen Vacations Unlimited" returned 69 dockets that day; this page describes only those whose claims are stated in a filing or agency document that was read, and the table shows what each docket says and no more. Bluegreen's 2022 Form 10-K (Note 12) describes these matters in the company's own words; later developments come from the dockets.

Cases brought by consumers. The table lists a Wisconsin Timeshare Act class action that ended in a stipulated dismissal after class certification was denied; a Missouri action in which the court granted the defendants summary judgment; a Telephone Consumer Protection Act class action in which the Eleventh Circuit affirmed denial of class certification; and the Military Lending Act case in which the Eleventh Circuit affirmed a dismissal without prejudice for lack of Article III standing and did not decide whether Bluegreen violated the Act. Bluegreen's 10-K describes additional class actions, including a Telephone Consumer Protection Act suit filed in 2019 that was stayed pending federal rulings and a suit by more than 100 owners of The Manhattan Club; their final outcomes were not checked for this page.

Cases the company filed. Bluegreen sued timeshare exit firms: The Montgomery Law Firm and affiliates (filed November 13, 2019; dismissed on October 18, 2022 by stipulation after settlements, according to its 10-K), Carlsbad Law Group (November 13, 2020) and The Molfetta Law Firm and Timeshare Termination Team (December 30, 2020). Its 10-K says it alleges false statements about Bluegreen and encouraging owners not to pay. Those are the company's allegations in cases it brought.

Commercial dispute. HGV's 2025 10-K says an arbitration over the purchase of The Manhattan Club property in New York involving Bluegreen Vacations Unlimited, Inc. produced an adverse interim award on July 22, 2024 and a February 10, 2025 decision on the required cure; it is a dispute with a property seller, not a consumer case.

PUBLIC RECORD

Court & Public Records

Louis v. Bluegreen Vacations Unlimited, Inc.

Appeal decided

United States Court of Appeals, Eleventh Circuit (appeal from S.D. Florida, 0:21-cv-61938)Docket 22-12217Source ↗

Appeal decided — see outcome

Emmanuel and Tamarah Louis sued in the Southern District of Florida on September 14, 2021; the FTC describes the case as a challenge to a Bluegreen timeshare contract that they allege violated the Military Lending Act, and says the district court dismissed it for lack of standing. The Eleventh Circuit docket shows an appeal filed July 1, 2022, an amicus brief from the CFPB joined by the FTC, argument on October 6, 2023, and on June 7, 2024 a per curiam non-published opinion with the decision "AFFIRMED": the court held the Louises lacked standing for failing to plead causation and affirmed the dismissal without prejudice for lack of standing; it wrote that it must be careful not to decide the questions on the merits, so it did not decide whether Bluegreen violated the Military Lending Act. The mandate issued July 9, 2024 and the Supreme Court denied certiorari on January 27, 2025 (No. 24-453).

Laskey v. Bluegreen Vacations Unlimited, Inc. (Boyd and Laskey plaintiffs)

Judgment

United States District Court, W.D. MissouriDocket 6:22-cv-03194Source ↗

Judgment entered

Bluegreen's 2022 Form 10-K describes this as the action by Eddie and Connie Boyd, Shaundre and Kimberly Laskey and others under the Missouri Merchandise Practices Act, including a class claim about an administrative processing fee. The court's order says the plaintiffs originally filed the action on September 18, 2018 in Missouri state court; it was removed to this federal court on July 29, 2022 (the docket number is the federal one). The docket shows an order on February 28, 2024 granting the defendants' motion for summary judgment, denying the plaintiffs' summary judgment motion and denying class certification as moot, and a clerk's judgment on October 11, 2024. The page opened showed no later entry.

Landon v. Bluegreen Vacations Unlimited, Inc.

Settled

United States District Court, E.D. WisconsinDocket 2:18-cv-00994Source ↗

Settled

The class action was filed June 28, 2018 under Wisconsin timeshare and referral-selling laws, according to Bluegreen's 10-K. The docket shows the class-certification motion denied on November 5, 2021 and a stipulation of dismissal filed June 24, 2022. The 10-K says the parties settled and the lawsuit was dismissed with prejudice; settlement terms are not stated there.

Johansen v. Bluegreen Vacations Unlimited, Inc.

Appeal decided

United States Court of Appeals, Eleventh CircuitDocket 22-10695Source ↗

Appeal decided — see outcome

Bluegreen's 10-K describes a Telephone Consumer Protection Act class action by a plaintiff who says he received telemarketing calls while on the National Do Not Call Registry, in which class certification was denied on September 30, 2021. The Eleventh Circuit docket shows an appeal filed March 4, 2022, argument on November 16, 2022 and, on November 21, 2022, a per curiam non-published opinion that affirmed the denial of class certification (the opinion says the district court found Johansen had not satisfied the typicality and adequacy requirements of Rule 23(a) and that the only issue on appeal was the class-certification denial); the mandate issued December 20, 2022.

EDITORIAL

Who operates Bluegreen Vacations

The FAQ page says: "The Sales Agent is Bluegreen Vacations Unlimited, Inc. d/b/a Bluegreen Vacations, a wholly owned subsidiary of Hilton Grand Vacations Inc.", and that Bluegreen is the developer and seller of the Bluegreen Vacation Club. Bluegreen Vacations Corporation is the name in the Terms of Use of bluegreenvacations.com and bluegreenowner.com, which it says it operates "on behalf of itself and its subsidiaries". The Legal Notices say Bluegreen Vacations Unlimited, Inc., a Florida corporation with its principal office at 4950 Communication Avenue, Suite 950, Boca Raton, FL 33431-3311, is "the developer of the Bluegreen Vacation Club", and that Bluegreen/Big Cedar Vacations, LLC, a Delaware limited liability company, is the developer of the Bluegreen Wilderness Club. The BBB headquarters listing for Bluegreen Vacations Unlimited, Inc. shows a different Boca Raton street address (4960 Conference Way N, Suite 100).

History (the company's account). Its About page says: "Established in 1966, Patten Realty, Inc. was a land management company that was later renamed Bluegreen Vacations", and that its "220,000+ owners" vacation at resorts across the U.S. and Caribbean.

Ownership. Bluegreen Vacations Holding Corporation was the SEC-registered parent. Hilton Grand Vacations Inc. (NYSE: HGV) says in its 2025 Form 10-K that on January 17, 2024 it "completed the acquisition of Bluegreen Vacations Holding Corporation (the 'Bluegreen Acquisition') in an all-cash transaction, with total consideration of $1.6 billion, inclusive of net debt." HGV's Form 10-K says that during 2025 it began rebranding certain acquired Bluegreen properties to Hilton Grand Vacations brands and expects to continue for the majority of them; the Bluegreen website was still operating under the Bluegreen name on October 6, 2026.

Marketing through Bass Pro. The BBB profile lists "Bass Pro Shop Outdoor Traveler" among the alternate names of Bluegreen Vacations Unlimited, Inc. HGV's 10-K says HGV signed a 10-year exclusive marketing agreement with Bass Pro in November 2023 that lets it market and sell vacation packages at kiosks in Bass Pro and Cabela's stores, effective on the Bluegreen Acquisition Date, with sales and marketing operations at 142 Bass Pro Shops and Cabela's stores (including 7 virtual kiosks) as of December 31, 2025; HGV's Form 10-Q for the quarter ended June 30, 2026 says 145 stores, including 7 virtual kiosks, as of June 30, 2026 and repeats that rebranding of the majority of the Bluegreen properties is expected to continue. Many of the older posts below describe offers made at Bass Pro stores.

VERIFIED

Company Relationships

  • Owned byHilton Grand Vacations Inc.
  • Affiliated withBass Pro Shops
  • Affiliated withResort Title Agency, Inc.
EDITORIAL

Frequently Asked Questions

How do I contact Bluegreen Vacations owner service?

The Contact Us page lists Owners Customer Service at (800) 456-2582 (Monday to Friday 8 a.m. to 9 p.m., Saturday phone and chat 9 a.m. to 5:30 p.m. Eastern) and says owner reservations and cancellations are handled by logging in to your Bluegreen account to chat online or by calling that number. Promotional Vacation Guests Customer Service is (800) 845-1995.

Can I cancel a Bluegreen timeshare purchase after signing?

The Bluegreen pages opened on October 6, 2026 do not state a rescission period, so your contract and state law control; Florida's statute says a mailed notice counts as given on its postmark date and a refund is due within 20 days of demand (or 5 days after a cleared check, whichever is later). Florida Statutes section 721.10 gives a Florida timeshare purchaser the right to cancel "until midnight on the 10th calendar day" after the later of the contract date or receipt of the last required document; other states set their own periods. The first section above explains how to find yours.

What costs come with a Bluegreen Vacation Club interest?

The company's FAQ says there are three costs: the purchase of the interest, annual maintenance fees and annual club dues, with pricing and fees varying by the number of Vacation Club Points purchased. It describes maintenance fees as covering the anticipated operating expenses of the program, including insurance and real estate taxes.

Who owns Bluegreen Vacations now?

Hilton Grand Vacations Inc. says in its 2025 Form 10-K that on January 17, 2024 it completed the acquisition of Bluegreen Vacations Holding Corporation in an all-cash transaction with total consideration of $1.6 billion, inclusive of net debt. The same filing says rebranding of certain Bluegreen properties to Hilton Grand Vacations brands began in 2025.

What do BBB and Trustpilot show for Bluegreen?

As displayed on October 6, 2026, the BBB headquarters listing for Bluegreen Vacations Unlimited, Inc. shows an A- rating, says the business is not BBB Accredited, shows 2,394 complaints in the last 3 years and 738 filed in the last 12 months, and shows 1.1 out of 5 from 632 customer reviews. Trustpilot's unclaimed profile shows 1.1 from 487 reviews, 248 of them in the last 12 months.

What did the Pennsylvania and Florida attorneys general do about Bluegreen?

The Pennsylvania Attorney General's 2010 release says a lawsuit filed in October 2008 was resolved by a consent decree under which BlueGreen paid $125,000 for prize-related restitution and agreed to change practices. Bluegreen's 2012 Form 10-K says it signed a written agreement with the Florida Attorney General's office on May 24, 2012 to resolve identified customer complaints. Details and limits of these sources are in the regulator section above.

Has Bluegreen been sued by owners or customers?

Consumers have brought several documented matters against Bluegreen. Examples with their outcomes: a Wisconsin class action ended in a stipulated dismissal in June 2022 after class certification was denied; in a Missouri case the court granted the defendants summary judgment on February 28, 2024 and a clerk's judgment followed on October 11, 2024; and on June 7, 2024 the Eleventh Circuit affirmed the dismissal of the Military Lending Act case for lack of standing, without deciding the merits. The cases table lists each docket.

What is Outdoor Traveler and what is Bluegreen's link to Bass Pro?

The BBB profile lists "Bass Pro Shop Outdoor Traveler" as an alternate name of Bluegreen Vacations Unlimited, Inc. HGV's 2025 Form 10-K says HGV has a 10-year exclusive marketing agreement with Bass Pro, signed in November 2023, to sell vacation packages at kiosks in Bass Pro Shops and Cabela's stores.

Where can I file a complaint about Bluegreen?

You can contact Bluegreen's owner service, submit a complaint to BBB, contact your state attorney general or consumer protection office, or report to the FTC at ReportFraud.ftc.gov. If it concerns the financing of the purchase, the CFPB page says it accepts complaints about financial products and services.