Bear with me, this is my first time writing one of these reports so I apologize if its not in the right format but here goes.
On Friday, March 7, I received a voucher in the mail indicating that I was one of the lucky people chosen to receive a Free Two Night Caribbean Cruise, for 2 adults. Now normally I'm not one of those people who believe in every thing they hear but I have to say curiosity got the best of me and I called the 1-800 number to see what they was talking about.
I have to admit, who ever trained this people on their jobs did one hell of a job because what started out as this great FREE 5 days 4 night all expense paid vacation turned into me having 10 seconds to decide on agreeing to having a $798.00 charge put on my credit card. Now I can go on and on about how they sold me on this and that but at the end of the day I said yes to the charges. I should have known right away that some thing wasn't right because they kept saying they were going to record me agreeing to the charges with a third party company.
Needless to say, two seconds after hanging up the phone with them I regretted agreeing to the $798.00. I really started to regret it when I got on the Internet and couldn't find a web site on them. Than I found usacomplaints.com and my heart sunk at some of the stories I read about Imperial Majesty Cruise Line Vacations.
I just knew I was screwed because some were in the conversation I had with the people on the phone, I remembered that I had asked them about their re fund policy and they made it seem like there wasn't one.
To make a long story sort, I first called my credit card company and explained to them the situation and how I agreed to the charges on a recording and they told me there wasn't any thing they could do but, according by law I might have 3 days to call the company back and cancel the charges. The second call I made was to a attorney for some free advise. Unfortunately it was after hours and they was closed so that didn't work out so while. And the last call that I made was to the customer service number of Imperial Majesty Cruise Line.
I have to for warn you, these people know what they are doing. They had me on hold for ever and they kept tarnsferring me to different people who just kept putting me back on hold, after they found out that I was calling for a refund. These one lady there even went as far to tell me, " these vacation packages weren't made to be refunded and that is why they are discount at 80%". Now when I asked her what that meant and dose that mean I can't get a refund, she just kept repeating that same thing. Also she brought up the fact that I was recorded agreeing to the charges and told me to just wait for the paper work to come in the mail and than I might can do something about the situation than, if i read the fine print.
So I hung up and called right back and after being on hold again for ever, I got to talk to a different lady. This time I pretended that I knew what I was talking about (which I didn't) and I told her that I contacted an attorney and they told me I had three days to cancel the charges. Also I told her that I looked up their company on the Better Business Bureau and found them to be unsatisfactory, so that was why I wanted a refund on the vacation.
Don't get me wrong, she didn't give in right away, but I stood strong and she agreed to cancel it for me. She gave me a cancellation number and ever thing but to be on the safe side, the next day I did talk to a attorney and they told me to Fax a Cancellation Notice to them and send a certified letter by mail. That way there would be a paper trail proving that I wanted to cancel the purchase.
I'm happy to say, 12 days later, the $798.00 that was pending on my credit card account has finally been dropped off and I got a FULL refund. So if I was able to do it, I know you can too. I wish you luck in your journey. And remember to stay strong no matter what they say. Also the most important thing is, you have to do this in the first three business days.
Good Luck!!!
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