Vontage disconnected my service from previous telephone company after three business days during the holidays&knowing that i didn't have high speed internet connection and telling me that i will have 10 business days to connect the high speed internet - and that i will have no interruption in telephone service - i ended up with no phone service for my older mother living alone&also the high speed internet company told me that they will be not able to connect service till i have my telephone service connected again and vontage can't do it obviously since they need high speed internet to function&when i contacted vontage they couldn't understand!!! What i was talking about&HORRIBLE EXPERIENCE!!! To talk to them&i cried!!! Also i wasted around 2 hrs of my cell time and run out of minutes!!! - and they disconnected my service before i could call my previous telephone company to take me back - even i made that phone call immediately after finishing talking to vontage—and even worse!!! &it turned out that vontage refused to give my phone number back which i had for around 20 yrs and it was an intangible asset for me - i contacted already Illinois Commerce Commision to help me to get my number back&and will be filling the lawsuit against vontage&looking right now for the lawyer to take the case&i just can't believe&that a company can treat a costumer lik a piece of... - i cried&i was hopeless when talking to them — the matter is still not over&still don't have phone service and my number back&i was told that it will take till middle of January to restore the service and i don't know if i will ever get my number back - and also what kind of bill vontage will send-PLEASE DON'T BE ANOTHER VICTIM OF VONTAGE!!
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