Defective Artificial Grass. Paid $25k and company has been telling me they would replace for 8 months and now just giving me the run around!
Complaint Description: FRONT YARD: Artificial grass has very visible ugly lines on a big portion which Always Green Grass has been trying to fix it since day of
install with no success.
They said those lines should go away instead they got worst. So I finally decided this problem was not gonna fix itself. I called the company sometime March'07.
They came a couple of weeks later and tried fix it again with a power brush, the same thing they tried to do last year at install. Sure enough it did not work so the person that came named David said that they would need the bigger power brush that they had at the warehouse so I said ok that might actually do.
Well they made me wait 4 months from April'07 to July'07 for this so called bigger power brush brushed. They kept telling me that it was broken and needed a part from Germany and it would take awhile, so I patiently waited.
Well after all that waiting, it did not work. Then I was told this would have to be replaced. Well I was speaking with a Jason Rogers the project manager who told me he would come look at it so we could sit down and figure out what new my choices of grass since they don't manufacture mine anymore but made me wait on five different occasion and never showed.
Then I hear from the office where I was told by a lady named Tuesday that Harry Jackson, their warranty personnel would come to look at the problem.
Harry took July to Sept and came up with no solution and just kept making telling me that they dont make that grass anymore so maybe I might want to upgrade to the newer versions. Like I would pay then to fix their problem! Well now Harry is no longer a part of the company.
Atleast this was what I was told, which makes me wonder what is going on behind closed doors, and if maybe this establishment is about to go out of business.
BACKYARD: Putting green still needs infill and needs to be properly nailed into the ground, also some damages caused by one of their workers still needs repair
and putting hole not properly glued.
Jason Rogers finally showed Nov. 1st and he looked at all the problems and said that they would definitely take care of me asap since he was now a partner of the company.
Then said that he would have his new project manager Tuesday call me the very next day to set up the order for the new grass, which didn't happen again! I called Nov. 5th and spoke with Tuesday, she said that Jason Rogers never mentioned it to her, so I told her that I was so sick and tired of them giving me the run around and that she had better call me by Nov. 7th with the finished order or else!
Well she never called, I even gave her till the 9th which was the day I called yet again to get an update... Guess what? Nothing! When I called I asked for her and said "WERE YOU ABLE TO FINALLY PLACE THE ORDER?" she replied, "NO I WAS TOO BUSY FOR THAT!" I was too upset to get mad and all I could say was "THANK YOU!" and get this, she said "YOU"RE WELCOME!" then she hung up like who cares!
Applebys
temecula, California
U.S.A.
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