Ordered the product through a radio ad. Was told on the phone that the product was risk free to try for 30 days at no cost. Sounded great to me, so I signed up. Gave them my address and then they wanted my credit card number for the sole purpose of "shipping and handling" (big mistake). I asked them if the credit card was for shipping and handling ONLY, I was told yes. They also told me that the trial period would start when I activated the product.
Fast forward 3 months later, I still haven't opened the software nor have I've installed it. They began to charge my credit card for installments of $83.00 for two months. These charges were not with my consent nor did I authorized them. I called my credit card company to file a fraudlent charge. The bank told me that they could not stop the charges because Infinite Mind has a "recurring charge" on my account. I've disputed the charges and have told the credit card company that if they don't stop these charges I will cancel my account.
I contacted infinite mind and what do you know, there tone was much different when I confronted them on this. I had explained to them that what was told to me, and was greeted by a "well, we can't take your word for it, we have to go back and listen to the tape." bs. That was 4 weeks ago, I still haven't heard anything.
I'm very aware of companies who try and take advantage of consumers. These people flat out lie to me, and mispresented what the "terms" of the agreement were. I gave them my credit card number for the sole purpose of shipping and handling and they use it to gain access to my account to charge for this garbage. They fully knew what they were doing because they labeled this transaction as a "recurring charge" with the intent on charging my account, over and over and over.
Furthermore, this fraud company has a nice little system setup. You cannot return their garbage without a "return authorization number". When you try to ship it back to them they simply refuse it if they don't see the RA number. Good luck in getting an RA number! They use DHL for tracking where you can't simply give the package back to them (unlike the postal office) to return. At this point I wouldn't return anything to this company for fear they will simply deny ever receiving the package.
I've currently file a complaint with the Better Business Bureau and have wrote to the district attorney's office in Utah about this company. If the problem is not solve I will take this issue up with the media and news outlets. I've already contacted the radio station where this was advertised and put them on alert over this issue.
Cavet Emptor
Mike
Eldred, New York
U.S.A.
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