In Jan I ordered from this so called company. On 6 Feb they withdrew 159.95 from my checking account. I was told that I would received my secured credit card in about 3-4 wks after payment was received. When I called a spoke to a so called representative named Tiffney Pablo she informed me that it was not a credit card it was a debit card and to give it about another 2-3 wks for delivery as the card was ordered. First off I have a debit card I am trying to reestablish my credit a debit card won't do that. I was told I was purchasing a secured Mastercard via my checking account. I tried contacting this person again and can't get through when I just hold on the line for any representative no one ever picks up. I got on the site they have and for the first time today after numerous attempts at emailing customer service and trying live chat I actually talked on live chat This is what the actual chat was:
Lucious: Greetings you are now speaking with Lucious Malveaux from EDP Reporting. Welcome to our Live Chat session.
Visitor: I have been trying to get ahold of someone
Lucious: To assist you may I look you up by order number, account number or prepaid debit card number?
Visitor: Order # 3779556
Lucious: Thank you one moment.
Lucious: Thank you. I have located you in our system. For safety and security, please verify your name, address, email, date of birth and last 4 digits of your social security number?
Visitor: Frances, 9750 Grant St Thornton, CO, [email protected],
Lucious: thank you i have located your order how may i assist you today?
Visitor: The $195.95 was withdrwn from my bank account on 2/6I had spoke to a Tiffney Pablo last month. She said I should be receiving my card within a couple of weeks as of this date I have not received anything.
Lucious: Thank you one moment.
Lucious: Please allow for this time to receive your prepaid debit card. Also, you will be receiving a pin # but for security reasons it will arrive about 3 days after your prepaid card. If you dont receive your prepaid card within this time frame, please contact us. We will look into any possible delays for you.
Visitor: How much time is allowable time its been over two months since payment was received from me
Lucious: give it about 2 to 3 weeks we will look into ay delays aswell
Lucious: At this time, I have assisted you with all the facts. If you should need our assistance in the future, my name is Lucious Malveaux please feel free to contact us again www.edpreporting.com or 800-430-0672 ext. 133. I have been your qualified staff member for the session. Have a good day. Good bye.
Visitor: So you are twelling me to wait again even longer
Your party has left this session.
As you can see she got off the chat before my answers were answered. I tried the number and ext. And again could not get through. It is a shame when so called businesses have to take advantage of people who work hard for their money with false hope and promises. I may have lost out on 159.95 possibly but they will answer for it one day.
0 comments