Purchased irons on 3-24-07 and paid immediately. After two weeks sent several emails requesting status. Received one reply that said order would be shipped in 3 days due to parts being backordered. On fifth day I sent numerous emails (for 3 days) and called their customer service number listed on their website. Left over 20 messages with no response. No return emails.
Finally checked with California Better Business Bureau and found multiple (59) complaints in past 36 months, mostly unresolved due to company failing to acknowledge BBB. Found owners name, Ken Briggs, with phone number of 916-989-9073.
Called that number and a male answered and refused to identify himself by anything other than the company name. Called me unethical and a "jerk" for demanding to know the status of my order. He finally told me to send an email requesitng to cancel my order and I told him I had sent over 30 emails with no response. He said I did not know anything about business and was a complete idiot. I hope this helps others to avoid this company.
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