My elderly mother was on a payment plan for several months with Citi Card/Choice Visa. She is a disabled senior citizen on a limited fixed income and had to opt out of the plan in which Citi Cards automatically deducted $50 per month from her checking account. My mother recently gave me complete power of attorney to handle all of her affairs since she is overwhelmed with her finances.
Last week, in an effort to settle the Citi Cards account, I spoke with a so-called "supervisor" named David and was advised that they could offer a settlement for 85% of the balance due at this time. He also advised me that the account had to age several more months before they would consider any further reduction. Knowing that Citibank is probably the most uncooperative creditor, I told him I would review his offer and call back next week. I called back today to accept the offer and settle. Of course, I could not speak to the same "supervisor," because one hand does not know what the other is doing there.
To make a long story short, I again repeated all of the information to yet another "supervisor," who told me she did not know who David is and that there is definitely no settlement to be negotiated at this time. I told her the amount he gave me and repeated almost verbatim our previous conversation. She just kept apologizing and said there was nothing she could do, and there was no other manager or supervisor available. When I told her that someone should be held responsible for making false statements to me and that I wanted a phone number for corporate, I was told they had no such number and that maybe I should call back another time.
Talk about inept, inconsiderate, and incapable employees! This experience just tells me that they have job security as long as they take telephone calls and appear busy. If anyone out there has an address or phone number for corporate, I would greatly appreciate it. I have been able to settle other accounts without so much as the blink of an eye. I would like to get these people fired for their lack of customer service. More importantly, I need to settle this account for my mother as quickly as possible. One would think this company would take the money now as opposed to getting nothing at all.
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