I have had alot of problems Recently with the CBBB and the BBB. I was recently fired from Precision Garage Doors in Beltsville Maryland because I refused to go along with their scams. Their company and their many many alias are involved in a scam nationwide in 30 states.
I originally contacted the BBB of Washington, DC and Eastern PA on 5-6-02. I wanted to notify them of what the company was doing. At that time I had no idea this scam was so incredably big. My original complaint was filed with this BBB, because it's where the Precision I was employed at was located.
At this time, when I looked up their name on the BBB's national data base, there was no Precision Garage Doors in Maryland. I had to give them all the information I knew as to the address, owner, etc. I reported their inflation of prices, their various names (that was known at that time), harassment and threats that myself and wife have indured, and the specifics of how the scam works. I recieved a letter from this BBB post-marked 5-7-02. With this response, I recieved a copy of my complaint, which was altered.
The next day, they now listed this company on their national data base with a satisfactory rating in addition saying that they have had no complaints on this company. They had even the statrt of business incorrect, making it look like they were there longer than they really were. Their response on the above dated letter read, "After reviewing the information provided to us, it appears that your grievance does not fit within the normal scope of complaint activity we would process. The BBB does not process complaints related to landlord-tenant disbutes, labor or wage disputes, civil matter, etc., unless the complaints is a request for mediation or arbitration services." At the bottom of the page in someone handwritting is "Employee problem"
So, on 5-12-02, I e-mailed the CBBB and told them everything I knew as of that date. I asked them to further invistagate the situation and make consumers aware of this scam. On 5-13-02, I recieved a follow-up e-mail from their techhelp. They stated, "Please contact your local BBB."
At this point I was getting outragged, I didn't e-mail their techhelp but the CBBB. I replied again and again I stated the facts and I told them again that I had contacted my local BBB and that they would not do anything. That was replied on the same day. Then on 5-21-02 I finally recieved a e-mail from the CBBB. Funny, this is what their response stated, "The CBBB does not accept complaints against companies. We are the national office. Your local BBB is the one you need to file a complaint with."
Again, I replied and again told them the same things with the addition of new information I had, about my local BBB not helping, and that this is in fact national that is why they were being contacted. I told them that I had search every BBB and pulled reports like, satifactory and a member. Yet, the same report goes on to say, We have tried to contact this company for additional information but have not recieved a response.
I told them that I felt they were doing everything that they could to cover it up and not putting it in the reports and that if they did not do anything, I would refer them to a higher up government agency as to their handling of the situation. Wouldn't you know it, on 5-23-02, I recieved an e-mail from the CBBB that stated, "We will contact the Washington DC Bureau on your behalf. You will hear from them shortly."
I tell you what, either they don't know how to read or they are definatley covering this scam up. Over the past several days, I have notified every BBB in each of the states that this company is located in and old them the situation. I wanted to assure myself that I did everything I could in notifing the BBB's. So, I looked up the company I had worked for to see if maybe they had finally posted my complaint. And wouldn't you know it, they are now a new member of the Washington BBB.
So, I sent a e-mailed complaint on this office to the CBBB as the website instructs, and I asked for an explaination. I want to know how in the hell a scam company gets to be a member overnight. I immagine they bribed them with some money to be hush-hush about it. I told them that I now know that the BBB and CBBB are taking money to cover up scams. I also informed them that I would be taking these printouts to my Attorney General (which just happens to be a close friend of my families).
This organiztion is supposed to be their to help the consumer in making valuable decisions, yet how can the consumer make a logical decision based on lies and misrepresentation on the behalf of the BBB and CBBB.
I've personally had it. I hope that when I take this company out of business, I hope the BBB & CBBB goues down with them. They are no better but worse. They don't help people, they just make them alot worse off.
Dale & April
Waldorf, Maryland
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