I purchased a Nokia 2125i mobile phone from letstalk.com for $99.00 with a $20.00 rebate. I received the phone on May 29 and submitted my Mail-In Rebate Form, Order Receipt, and Order Status receipt my mail on May 15. Two weeks later I went online to check to status and they first said that they didn't have any record of my information. After several phone calls and emails back and forth, they found the information but said that they couldn't approve the rebate because of the postmark wasn't within 30 days of the order ship date. I then went to their website, contacted the Better Business Bureau wrote a detailed letter, filed a formal complaint with the BBB, Attorney General of California, and sent the letter to the CEO of letstalk.com, Delly Tanner, and Pam Word, Customer Service Manager. Within one hour, Pam Word responded to my complaint by stating that she was resubmitting my rebate for approval and that I should have the check within the next 10 to 15 business days. She also offered $50.00 in accessories for my troubles and apologized for the poor customer service of her department. I've learned through trial and error that the best way to get the results that you want is to write a letter, and report the deceptive business practices to the proper authorities. I'm writing this so that the next victim will know what to do if this happens to them. Here's the contact information again:
Delly Tanner
CEO
Letstalk.com
410 Townsend Street Suite. 100
San Francisco, CA 94107
415-357-7600
415-344-0288 (fax)
Pam Word
Customer Service Manager
[email protected]
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