The Cybersonic Company has advertised on so many commercials (with totally believable endorsements) that I felt secure in placing an order for not one, but two sets of Sonic toothbrushes. A selling point for me was the free replacement toothbrush heads that would be sent at regular intervals. I understood that there would only be the cost of S& H.involved. Sold.
Since the purchase, I have called on December 1; e-mailed on January 25; and was told on both occasions that the brushes would be shipped ASAP.
I called again on February 24, and got 3 years of coverage for both units. Was I stupid, or what?
I really want to continue using the toothbrush.
Why did I only do battle with the CyberCompany on only these few occasions? Probably because I have a Day Job.
The time I've cradled the telephone on my shoulder could have been much better spent&like in writing a whole novel, or perhaps making a quilt!
I am expecting to receive toothbrushes, and would love to be compensated for my new part-time job&waiting for someone to talk to on the other end of the CyberLine!
Valerie
Mount Pleasant, Michigan
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