On February 6th Erie Construction was walking around my neighborhood looking for customers. He came to my door asking if I would like to have my windows replaced. I went ahead and set up and appointment to have them stop by my house the following day to show me their windows. The next day, February 7th, two Erie Construction people, Chad Smith and Jeremy Miller, stopped by my house to show me their windows. They showed me how good they thought their windows were and how they are the best on the market and I believed them. They then went through the pricing of just 6 of my windows. They started out telling me that their normal price is over $14,000, but if I signed the night they were there, I could get them for $8,000. This puts very high pressure on someone. I normally look into every aspect of everything before I purchase anything, but they made it look like such a good deal.
I did try to check into it as much as I could while they were here and went to the Better Business Bureau site and every dispute was resolved. I went ahead and signed the contract knowing that I had 3 days to cancel so that I could look around. When he was going over the 3 day agreement with me, he said that all I had to do is call in within 3 days to cancel. I did some checking and found out that their price is over double that of other company's top of the line windows. Another guy told me how he knows of a crappy job they did and left a big mess for them to clean up. I went ahead and called to cancel within 16 hours because I was trying to be nice since they said that they were going to start putting hours and money into finding me a good loan and pulling materials. I called the company and told them I wanted to cancel. The lady I talked to didn't have any record of me anywhere. So she asked who I had talked to and then she forwarded me to Jeremy Miller. I told him that I wanted to cancel, and he right away got mad saying that they already put money into me. I apologized several times and told him I found better prices for high quality windows else where. I asked him if there was anything else that I needed to do and he said "no, I will take care of it." I apologized again and he said "yeah, bye."
At 10am on February 11th, just one day after the 3rd day to cancel, Chad Smith called to confirm my order. I told him that I called Jeremy to cancel and also faxed a written canalization over. I told him how I asked Jeremy if there was anything else that I needed to do and Jeremy said "no, I will take care of it." He apologized and said he did not know anything about it being canceled and that since I did not mail a notice to cancel in, that I did not legally cancel the agreement now. They either want me to pay 25% ($2,000) for canceling or they said they would give me a "deal" and take a $1,000 off taking it down to $7,000 and continued to tell me that this is only $150 above their cost. I wanted some time to think about this and ask around for some advice so I had him call me back two hours later.
When he called back I informed him that I was going to talk to my Lawyer on Monday and fill out a Better Business Bureau report. He said he was going to pass this off to their lawyers and put a lean on my property.
I was pressured, misled and lied to from this company. They told me that all I have to do is call with in 3 days to cancel. I call in the morning of the following day and Jeremy again assured me that there was nothing else that I needed to do to cancel this agreement. Three days later, Chad, his sales partner and boss, calls me and says he didn't know anything about this. They can charge however much they want for their work and products, but they need to be honest too.
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