The following are letters sent to DES and to the County Attorney regarding
how they mis-handle and Rip-Off the people.
To the County Attorney regarding Az. DES:
I know that DES handles the collection of child support for
Maricopa County. But my question goes one step further. I contacted them over six months ago and requested that they do a child support modification for me as my ex-husband is over $20,000 past due on arrearages. They immediately sent out the Financial papers required to complete the modification.
I called regularly for five months, (they have record of
every time I called). I was continually told they received all the necessary info from my ex and myself and that the case was being reviewed. After five months of NO RESPONSE by them, I decided to visit the office. To make a long story short, my file was in the file room still, nothing done at all on the case. Come to find out the case didn't even belong in the office on
Enchanto Blvd., it belongs in the office at 43rd. & Olive. So I give them one week to transfer my file and I go into the office. They have my file by now... But, no financials from myself or my Ex. The caseworker in forms me that the file is missing alot of paperwork. So now that our financials that they cannot locate are over 6 months old we are required to fill out more papers. I realize that I am just another number in that office but I seriously think that it is the most poorly run organization I
have ever delt with. Maybe the money doesn't mean much to them but it does to me. My tax dollars pay those peoples wages, aren't they supposed to be working for me? On top of all of the above I requested a history of all of the money paid to me since 1987, when I divorced. They gave me 5 sheets of paper claiming that he has paid me over $22,000.00. If he has paid that money where did it go?
I never received half of what they claim. They claim a check for over $600.00 from IRS was sent to me, checks for $1000.00 and several different odd amounts. The list is inaccurate. I know that my ex-husband, has never had that kind of money to pay me. I want them to prove to me that I gotthat money. I calculated aproximately $14,500.00 in funds credited to my
case that I have never received. Please can you direct me where I go to have this case expedited. Any help would be greatly appreciated.
This letter was to Az. DES
Why does it take me to supply you with this information that you are supposed to be able to get according to the U.S. Department of Health and Human Services Administration for Children and Families, Handbook On Child Support Enforcement.
Reference Section II: Finding The Non-Custodial Parent
The Personal Responsibility and Work Opportunity Reconciliation Act of 1996 (PRWORA) has given us an important new tool for locating parents who owe child support. It requires State and National Directories of newly hired employees. Employers will be required to report their employees within 20 days of their new hiring to a State Directory of New Hires. The State Directory will report the information to a National Directory of New Hires provided by the Federal Office of Child Support Enforcement. It states you will have access to the following information:
Vital Statistics
State Tax Files
Real and Titled Property Records
Employment Security Agency
Public Assistance Agency
Motor Vehicle Department
Law Enforcement Departments
Records of Private Entities like Public Utilities and Cable Television
Companies (such as names and addresses of individuals and their employers as
they appear in customer records)
And information held by Financial Institutions.
Reference Section IV: Establishing the Support Order: Obligation
The caseworker will make every possible effort to identify the parent's employment, property owned, and other sources of income or assets. This information must be verified before the support order is final. Under certain situations, the IRS may provide financial information about the parent's earned and unearned income such as interest payments and unemployment compensation. The State CES agency now has access to financial institution data, such as bank accounts and credit bureau data, which may
provide information about employers and/or assets.
There are many other sections that I can reference that say you can help me. Need I go on? Why must I do all of the footwork? You are a State Agency being paid by my tax dollars. You have access to information I could not possibly get my hands on. Why must I settle for what I am getting, which is nothing. You have access to his income tax records for the past years that show how much he makes, but I am supposed to base my support modification on minimum wage because you cannot verify where he is working. Why can't it be based on his past taxes? He sure didn't take a job making less than he was at his previous job, would you? How does he pay his living expenses? He has to be working somewhere.
He states to you that he doesn't live or work in Colorado any longer. Isn't this "Contempt of Court" he is flat out lying?
I am forwarding this letter to the County Attorney so that they can also see how my case is being handled still to this day. I am also supplying you with current information on his Address, Phone, Employer, Employer Address, and Employer Phone. If you need any further information please post your comments below or post your own consumer complaints.
To this date I have no answers from Az. DES where my money is?
Thank you for all you are doing for the consumer.
Wendy
Phoenix, Arizona
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