To all,
I have been an employee at HD for 8 years now. I will say this: it is not the same company that it used to be. ALL of you are right about not being able to help all the customers at the same time. It gets even more frustrating for the associate. Just imagine being the only one in the department for three departments, not just one. How many people can we help at the same time? Only one. I understand that you need help, and we, or should I say some of us, want to help as many as we can. But when you have 10 people wanting help at the same time, how can we help them all? "WE CAN'T." We know that there is a problem. We talk about it every day, about needing more people on the sales floor.
The associates are aware of the problem, but we can't change it. It is hard for us because we are just the little people. The real people up in the high offices we can't even contact, and we are the ones paying their 150K and higher salaries. We paid our CEO a lot of money, in the millions, to come over to our company, and he had to stay for five years. Ever since he has come on board we have gone downhill. Bob Nardley is not a nice man at all. He says that he cares, but he really doesn't. He is about the bottom dollar. I understand that the bottom dollar counts, but what we have to understand is that the bottom dollar would not matter if we did not have the customer base to support it. The bottom dollar is YOU PEOPLE, not the executives. We associates cannot even speak to our upper executives. We could when the original owners had the company.
I just want all of you to know that I, as an 8 year associate, understand your concerns, and that is why I am writing you this letter. We the little people understand. We get just as mad as you do when we can't help you the way that we want to.
Thanks for listening, and I encourage you to respond to me.
0 comments