On July 8 I ordered one pair of their orthontics after watching their infommercial, in hopes their product could solve painful feet issues. When ordering, they tried to convince me to purchase additional products, which I refused to do.
After I insisted on hearing the charges, they quoted me a total of $31.55 that would be charged against my account. I asked for a breakdown, and they said the price was $19.95, shipping was $9.95, and tax (on both) was $1.65. So, I was shocked to discover when I checked my bank account online, they charged me $0.53 more ($32.08)!
Then, When product arrived on July 16, I discovered they had included a "sample" of some lotion I had never heard of and didn't want, and the orthontics were not soft or cushioned as I had hoped. My feet are very narrow and bony, so I need a lot of cushioning to prevent my feet from sliding around inside my shoes.
I sent their orthontics back—without even opening the package—on August 4 by Parcel Post, as per their instructions. I waited and waited for them to refund my money, to no avail.
So, I telephoned their customer service dept. On September 1, asking when I would receive my refund. They told me their "computers are down" so they "can't look up my account info, " but then said "as soon as 'Jenny' returns from vacation next week, she will process your return and you should receive your refund within two weeks."
They identified "Jenny" as the person who notifies them of returns so they can process them for refunds. The requested I fax my saved U.S. Postal Service receipts showing the date I returned the product to help Jenny process my return, which I did that same day.
It has now been FIVE weeks since I spoke with Customer Service, and I still have not received my money. I called them a short time ago, and got the same excuse, except this time they told me "Jenny" has the "day off."
I demanded to speak with the manager, and gave her an ultimatum that I would sue their company if I did not get my money back ASAP. She gave me the 800 number for their "corporate office" (800-554-6061) and said she would email my info to them so they could process my return—and I would "get my money back within 7-10 business days."
When I called the "corporate office, " I got the SAME "Customer Service" line, and the EXACT same excuse why I haven't received my money!!! Unbelieveable!
I'm surprised the California Attorney General's office has not shut this organization down for such blatant consumer fraud!
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