To all of you that have had problems with Drivetime, I would like to be added to your list. On June my paid for used car took a dump. With bad credit from a divorce, I was left to go to Drivetime for a vehicle. At the beginning, my experience was wonderful. They helped me over the phone, and with my children when I came in to sign the papers. Maybe because I am a blond, I assumed the 52-point inspection meant something. I have since learned otherwise. On the 22nd of June I purchased a 2002 Hyundai Accent from Drivetime. I loved the car, couldn't have been happier.
Within 2 days of driving my car, the brakes started to squeak. I called the office and made an appointment to get them fixed. On July 05 I brought my new vehicle in to be repaired by a tech that looked like he needed help wiping his own butt let alone know how to work on my vehicle. They sent the rotors out to be shaved. All in all I was in the office for around two hours. Within an hour of getting my vehicle back, the brakes started to squeak again. So I proceeded to call them back, and made another appointment. On July 11 I returned to the office to have new brake pads put on. Again I was there for around two hours.
That is only the beginning. The very first time I filled the car with gas, the gas overflowed all over the car and my feet. When I asked Drivetime about this problem they reffered me to the manufacturer, since there was still a manufacturer warranty on the car. I proceeded to make an appointment with a local Hyundai dealership for service. On July 7 I brought my supposedly "great" car to the store. They had to replace the fuel cannister. The next time I filled my car, it leaked again. On August 15, I again returned my car to the local Hyundai dealership to have the fuel tank repaired again. One more time, I filled my car and again... Yes. On August 29 I returned my car for the third time to the manufacturer to have the fuel tank fixed. Problem solved. Yeah!
Ha... If that was only the end of my story. On August 28 I once again had to return my vehicle to the manufacturer for more warranty work. This time the rear wheel cylinder needed to be replaced. Problem solved. No... Wait it keeps going.
Since, purchasing the vehicle I have had a knocking noise, everytime I took it in they were unable to diagnosis the situation. On October 03 I returned my car for the last time to the manufacturer. The door handle needed to be replaced because it no longer worked, and they finally diagnosed the knocking noise. It needed a new air compressor. Should have my car back in a day or two. Well after the air compressor was installed, the noticed that something else was wrong. What could it be... Well the engine. They had to order me a new block. To this day it is still in the shop and probably wont be done until around the 15th or 16th. Although I put no blame on the manufacturer themselves, I am extremely upset. They have been great to me, especially considering I didn't even buy the car from them. They have provided me a rental car at no cost to me... Except gas. And the vehicle gets about half the gas mileage my car gets.
It is costing me around $40-$50 extra a week to drive the rental. My last to payments to Drivetime have been a week late, and when they call me every day... A couple times a day... I tell them why my payment is late, they tell me that that is not a valid excuse.
I contacted a lawyer about a lemon law case, but since the car is older they said it would not be cost effective for them to take the case. I have also contacted Drivetime to request a refund, I was told that since I didn't have to pay for any of the repairs, there was nothing they can do. Today, I have currently contacted my local news agencies, the BBB, and the Attorney General.in my email to the Florida Attorney General I linked this website. I feel that everyone needs to be aware of this companies practices before they learn the hard way like we all have. I hope that I can let you know if I had made any progress in my plight against Drivetime and Drivetime awareness.
Good Luck to All
Adrienne
Adrienne
Holiday, Florida
U.S.A.
0 comments