Statement
This is in regard to what happened to me at Bank of America I have Banked with them for Thirteen years. I had checking account and Safe Deposit Box with them, where I kept my very valuable Jewelry which I have inherited from my Grand parents, and from my previous marriage which was given to me by my ex Husband Parents some Jewelry was hundred and twenty years old, " PRICELESS" and some was new jewelry from this country.
On March 15th I went to the Bank went into my Safe Deposit Box took out two thousand dollars out of Thirty-nine Thousands. Put back my ring which I had taken earlier, counted the money wrapped up the envelope, wrote down some notes on the envelope and put it back with the new girl who had open the box for me.
Once I reached home after a few minutes I realized that I had my car and home keys but I did not have my Safe Deposit Box key with me which I have always kept separate in a big Crystal heart shape key chain a single key with the box number on it, I looked all over my car, my apartment everywhere my Fianc James Scott was also looking with me, First I called the bank getting no answers, I went back to the Bank and it was closed because of Saturday.
Monday I went to the bank spoke to employees of the bank, with young oriental guy, and a young girl and was told by the employees of the Bank that I should not worry no one can get into my box without signing the card and I should use spare key I thought they work in the Bank and they knew what they were talking about after all it was Bank and their employees. I never thought anything like this could happen, until now after reading so much information regarding THEFT and EMBEZZLEMENT inside the Bank "we never read these things until its happened to us"
After a week or so I was in the Bank and I asked lady who was standing around the Safe Deposit Box area if she or anyone have found the key her name is MS Muller, she said the same thing no key was found, and I shouldn't be worrying and use the spare key.
I went to the Bank on May 5th to deposit the rent and to take out some cash from my box, I took out my box went into private area and opened the box and it was all empty Completely Empty all money and all jewelry was gone "EMPTY" with one small white envelope was left, I start to scream, my hands were shaking I felt like I was going into seizer attack, I was in shock Manager Debbie McCowen Was not even listening she was very nervous and told me don? T talk so loud I was surprised my box is empty and she was worried about my complain.
I went to the Police Department to report it, she was calling her corporate office, she did not know what forms I have to fill up, she could not find the forms and gave me wrong forms, I called my fianc James Scott to take me to the police department I was shaking and I could not drive he drove me to the Police Station, after filling the report I have to come back to the Bank to file a report Debbie McCowen made us wait about one hour to find the right forms. It was all messed up.
Safe deposit box manager Pearson told me that she has to wait until police finish their investigation, then she sent me a letter that she has finished her investigations within few days how could she finish her investigation within few days, what happened to the security tape, or pawn shops, or the employees back ground checked nothing was done everything was like HUSH HUSH within few days, she did not wait until Police finish their investigations which is still open, she did not take any interest to look into this situation or into this crime neither she did anything to investigate the employees, which she knew very well it was inside job.
Every time when I have to open my box there were different employees who will open the box, with big "BIG" bunch of other keys in their hands, I was never ever asked to show ID to open the Box,
On 15th March the Girl who opened my box I have never seen her before, the guy that I was talking at customer service desk to a VIETNAMISE GUY I have never saw him before, they were new employees since the incident some employees have left neither Bank or the Police department have ever bother to find those people to questions them or to check them out, I am sure if Bank would have given us Security Tape it will show something, " What is it that Bank is hiding and not willing to corporate.? How can they let the cirminals run their corporation? I have had safe deposit box every where I have lived I have always kept box for years and years. What this Bank has done to me is unspeakable they have ruined my life and have treated me very unfairly.
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