Mr Robert Adach,
I am a technical support professional, for Primus/Lingo, having taken approx 1,000 inbound technical support calls for the product.
I appreciated the hard work you've been doing, and I do understand that you're confronted with great pressure with Paul Singh, Jay Rosenblatt, John Melick, and Jo An Chew - all vice presidents, Directors or senior managers.
I also understand, with the US $40 million that Primus lost as a company, in the past year, as reported in the last conference call, that there is great pressure to become cash flow positive on a quarterly basis, and to keep investors and shareholders satisfied.
You fired me today, at your service provider W% for the simple reason that you, Mr Robert Adach, are running ILLEGAL LABOR PRACTICES in terms of pressuring employees to tell LIES, and participate in a certain kind
of FRAUD as a CONDITION OF THEIR EMPLOYMENT for your outsourcers F%, W%, etc.
You tell customers that it's 48 hours time for an escalation.in June there were 400 tickets pending callback by Tier 2, and no single customer had been contacted in over 3 weeks (and counting.) Your instructions to your agents were to pressure them in telling lies in terms of ETA's to customers.
In August, you decided to wipe the slate clean, and eliminate any possibility that any Tier 2 technical support agent would EVER contact those customers,
exceeding 400 in that month, unless the customers themselves would call Lingo Primus.
In addition, as a condition of employment, Mr Adach, you also pressured all employees and all your agents to COVER UP (under threat of termination or suspension)
all the calls logged in Remedy all Lingo customers who had shown hints of dissatisfaction, displeasure, irateness, complaints about past lies regarding to Tier
2 escalation and resolution, and or about discrepancies between the sales pitches on which they signed up to Lingo, and what they got in return, etc.
Are your agents naive, Mr Adach?
Are your agents stupid, Mr Adach, to participate in your cover up of MASSIVE CUSTOMER DISSATISFACTION, MASSIVE LIES IN TERMS OF ETA OF ESCALATIONS, significant confusion in terms of promised in the sales pitches and what customers get when they sign up?
Are your entitled, Mr Adach, to laugh at your own cleverness, machevellian methods at Lingo/Primus and to make a mockery of LABOR PRACTICES (even if not outright illegal, they are unethical)?
Only time will tell, Mr Adach.
And God is a witness to my words, and God will make right, what others have made wrong.
Thank you for your attention.
Michael
Lisbon
Portugal
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