On November 18 my wallet was stolen from my car. Right away I noticed my wallet missing, so I called Discover Credit protection to cancel my credit cards.
They mailed me a letter stating all the companies that were called and none asked for me to call them personally. Well a month later (December) I receive a statement from target for $700.
The last time I used my target account I left it at $275. The statement came back with me owing $798. I immediately called Target.
One of their reps said she would fix the situation right away. I was feeling better now. January i receive another statement. This time claiming i never paid.
Well i called 'again' and i said to the rep, I will only pay you guys 275 dollars. They said fine and said they would send me an affidavit form.
Febuary. My account still was at 700 dollars. I called 'again'.. They said they would fix it and they would issue me a new account.
March, I receive another statement. My account is still on 700 dollars. During my calling periods. I also wrote letters stating the situation.
The only responses I got from them were "We apologize for the inconvenience, but we ask for you to please pay your account while our fraud department investigates your case."
What case? They never even asked for my detective's information. Are they just doing this because I'm latina? And think I won't do anything if I end up loosing 700 dollars out of my pocket to pay for a transaction never done by me?
Besides. Are their sales associates so stupid that they don't know how to distinguish a black girl and a latina? According to my detective a black woman was using my credit cards.
I almost look like a white girl and they passed as me? Well then I recieve a statement from Mervyns. I accidently had my mother's card in that stolen wallet. And it was used.
I wrote to mervyns and explained the situation. They said they would fix it. Next thing I know another statement arrives. How can someone who passed as me, passed as my mother as well?
Our names are totally different!!! I explained that to mervyns, and all they say is 'We will issue you a new account.' Well they do that, but they transfer the balance to the new one.
All I can say is, if they don't settle this right away, they will have another lawsuit besides the ones I figure they have already.
Their associates should learn how to check for Identification and should pay attention to the customer instead of trying to make a sale.
They are a big business and they should know that. They will loose more profits if people like myself are victims for their associates lack of following procedures.
I'm yet to write to Mervyns (again) to whine and moan about the account... These people are a living nightmare!!!
Eliza
Los Angeles, California
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