My story begins in Feb. 2005. Two young men knocked on my door requesting help in getting them points for them to be able to go to Cancun. They also said that the magazines would be going to the Army for them to read over seas.
I thought, "Ok, I want to help, but how, I have no money to spare." I invited them in just to get out of the cold and that was my first mistake.
After I let them in, they showed me their pamphlet of magazines that I can choose from.in the end I didn't actually chose them, they chose them for me and they just happened to be the most expensive ones there.
When it came time to write a check, I said, "Why do I need to write a check? Can't I just call in and say they told me what they needed to say and that they get the points for Cancun?"
They said they needed the checks as a hard copy and the company would send me the void off the checks. I still didn't feel comfortable writing checks for $74 and $92 so they convinced me that their company would call to confirm and ask me if I wanted to keep my subscription or cancel the checks. They were supposed to call in eight business days.
The next thing I know, 7 days later, not business days, I notice that I needed to mail in my receipt after three business days in order to get a refund and cancell my order. They had made me beleive that I didn't need to worry about the receipts or calling, so the thought of reading the checks didn't even cross my mind.
I call the company and asked if they were even planning on calling me. USA told me that they had no control over the people that I talked to and can't do a thing without a complaint letter, which they forward to a Richard Lamb.
After sending a complaint letter, I called them concerning the situation of my complaint letter, they said that it was pending and I should call back in a week. I call back in a week and they tell me that it is still pending and to call back again in 7-10 days. During this time I sent at least 2-3 more trying for a faster response.
I have sent 5 complaint letters and have talked to no one in charge, only the customer service and have now fortunately gotten one refunded. The $74 dollars, but for some reason thought that I wouldn't want the other one refunded as well.
Today, June 22, I found out that the magazines were never going to anyone but me and that I have to send in another complaint letter for the other $92 dollars, call tomorrow to make sure they send the fax over to Richard Lamb, wait to see if I can get refunded and probably send in a few more letters of complaint.
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