A contract was made between Zip to Zip Moving Services and me on July 11th for my moving from CT to PA. After requesting a quote from Zip to Zip Moving Services on July 11th, the sales person sent me an estimate of $1,650.50. However, the day before moving, the boss of moving crew called me to confirm the number/volume of my items and he said my items are more than what he had heard from the sales person. So he said the price would be $2,000. I suggested him to adjust it after completing packing and loading because I was still packing at that time, and he agreed.
However, on my moving day (July 20th), the moving crew came to my apartment in CT to pick my items up and they showed me a different estimate document.in the document, the final price was $2,000. And the moving crew asked me to sign the document. Although the actual volume was 400 cf (which was less than minimum of 500 cf), they didn't adjust the final price and advised me to talk to the sales person. I also found that the price per cf was adjusted from $2.85 to $4.00 in the adjusted document without my consent. That being said, although the actual volume of my items was less than the minimum, there was no room for adjustment due to the adjusted price per cf.
Zip to Zip should have sent me the adjusted document before the moving crew came for pickup in order to provide me enough time to review it ahead of time.
After the moving crew picked my items up, I have made tens of phone calls and left voice messages to the sales person to talk about this wrong estimate & price. However, he has never answered or called me back until August 3rd. The email address of the sales person in the estimate document was wrong. So I was not able to reach him out by email. This makes me extremely nervous because I thought that this moving company doesn't exist. So I sent messages to the moving company but they didn't respond to me at all. I also contacted the boss of the moving crew who gave me the price of $2,000. He also didn't answer my phone at all. Now, I think Zip to Zip Moving Services is intentionally avoiding my phone calls, voice mails, and message.
Besides the price issue, I became concerned about moving in. While requesting a quote to the sales person in mid-July, I requested August 1st for the delivery. However, I still do not know when the delivery would be and also if the delivery would happen. As my moving date approached (i.E., August 1st), I started contacting the moving company from the end of July. However, they didn’t respond to my contact up until August 2nd.
On August 3rd, the sales person finally answered my phone and I explained him my concerns. The sales person told me that his boss will contact in 1 or 2 hours, but his boss didn’t call me back. On the following date (August 4th), I called to the sales person again, and he repeated that his boss will contact me in 1 or 2 hours, and his boss didn’t call me. I talked about this situation to my boss at work, and my boss contacted the sales person. After my boss contacted the moving company on August 5th, the sales person’s boss called me and said the moving crew will contact me between 4 and 6 pm to schedule the moving. However, I still haven’t heard anything from them. This moving company now answers my phone but they don’t resolve any problems/issues.
Finally, they delivered my stuff on 8/19 but they did not adjust the final price at the end. Also, they did not deliver a couple of items, such as a side table and a box. All of my expensive or designer shoes (25-30 pairs) are in the missing box. The value of my shoes would be greater than the total amount of money I paid to this company. But they have not responded to me and not given them back to me.
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