Handybook has been an OK service, but recently they have been a problem. Handy charged me for 3 separate bookings on the same day. This is obviously not something I did, and I have cancelled all the bookings for this account.
I called Handybook to cancel and get a full refund because none of this was my fault. I spoke to three customer service representatives in a row, who acted as if I had made all three bookings in one day and as if it was my fault. The last representative was cancelling my bookings but told me I would get a 15 late charge fee for each booking, for bookings I never made.
In the past Handy also charged me 29.00 extra, and even though a supervisor acknowledged I should not have been charged that amount, they could not refund me. Beware of this company.
0 comments