An online order was placed on 11/27 at New York & Company in Englewood NJ, to be delivered to my address in Newark, DE. 3 days later as promised by the store. The order (# S04250001000109) never arrived to Delaware due to a typo in the address that was never corrected despite my multiple phone calls to NY & Cia to have the address corrected. Finally, on Dec 9 or 10/13 I spoke to a supervisor and asked her to send my order to my home address in Parsippany to ensure that the order was going to be delivered. However, when I called a few days later (12/13), I was told the order had been delivered to the corrected address and was to arrive on 12/23. Later I learned the order had been sent to Utah instead of Parsippany NJ. I was told by NY & Cia that my money was to be refunded immediately. As of today 1/8 my money has not been refunded nor was the jacket received.
On 1/8 I called again to get a status on my refund and I was told that the corporate office will have to make a decision on the refund as they are aware of the issue. I have called the corporate office since December to discuss the issue with my order and/or refund, but no one picks up the phone. The corporate office number provided was (1800-723-5333).
Thank you
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